Windows 10: USB-C connected hub for dual monitor set

Dear community,I am trying to connect my dual monitor set via a Startech hub USB-C in to 2xHDMI out model MSTCD122HD, but it does not work, problem code 43 is reported. Anyone able to solve such issue?Thank you, John

:)

 

USB HUB

Hi,

Incompatible USB hub driver is one of the possible reasons why this issue is happening. We recommend uninstalling the USB Root Hub driver and see if it helps. Follow the stepes below:

• Open Device Manager.
  
• Double-click Universal Serial Bus controllers to expand.
  
• Right-click USB Root Hub, then click Properties.
  
• Go to the Driver tab.
  
• Click Uninstall.
  
• Restart your computer.
  

Note: Restarting your computer will automatically reinstall a generic driver for your computer. Also, we suggest connecting your USB hub while performing the steps.

If the issue still persists, let's disable the USB selective suspend settings thru Power Options to resolve the issue. Follow the steps below:

• Type Power Options in the search box, then press Enter.
• Locate USB settings > USB selective suspend settings.
• Select Disable.

Keep us in the loop with the result.

 

Club 3D Intros USB 3.0 Type-C to DP Dual Monitor MST Hub

Already more than 3 years ago, back in summer 2013, Club 3D did open up a new era by introducing the first Multi Stream Transport Hubs (MST-Hubs) to the worldwide IT market. With the introduction of the DisplayPort 1.2 standard in the beginning of this decade, the Multi Stream Transport Technology was established. The concept of MST was already available before Club 3D developed the solution and was first to bring a MST Hub into the mainstream market. In 2014 we could already introduce the second generation MST-Hubs and create a line of products for Dual-, Triple- and Quad-Monitor usage and even one version with HDMI outputs. The full line up you can find here.

In IT the development never stands still and therefore Club 3D is proud to be ahead in the market again by introducing the first product of the next generation of MST-Hubs today. MST Hub goes Type C it can be called. The Club 3D SenseVision MST Hub USB 3.1 Gen1 Type C to DisplayPort 1.2 Dual Monitor is named CSV-1545. It takes advantage of the very new Type C plug but offers the technology that users are used to from our existing line up of MST Hubs.





This new addition to our portfolio will already be on stock at the end of this week. For more product information please check the text below, visit our webpage or contact your Club 3D sales. Stay tuned with Club 3D. We will be bringing soon the follow up to this range with HDMI support.

SenseVision MST Hub USB 3.1 Gen1 Type C to DisplayPort 1.2 Dual Monitor
Displays have always been a key part of the PC experience. PC Gamers want a more immersive presentation of their gameplay and professionals are seeking for more desktop space to run apps side by side and increase their productivity. The easiest solution is to add multiple monitors to an existing Laptop or Desktop PC.

The SenseVision MST Hub USB 3.1 Gen1 Type C to DisplayPort 1.2 Dual Monitor is an invaluable tool for gaming, multitasking, or simply for the fun of it. The adapter converts the video signal from a single source through USB 3.1 Gen1 Type C and displays it into two DisplayPort outputs for a fast plug and play setup.

This product enables two Displays to be driven independently from a single USB 3.1 Gen1 Type C output with DisplayPort Alt Mode support from the source system. Functionality is also dependent on the capability of the source system.

 

Setting up dual monitor on PC

Hi,



Thank you for writing to Microsoft Community Forums.



I understand your query related to connecting external monitor to the PC.



Usually, you will receive an error when connecting external monitor when the cable is not connected properly. I would suggest you to follow the suggestions mentioned in the article

Troubleshoot external monitor connections in Windows 10.



Additionally, you may want to refer the below articles

• Set up dual monitors on Windows 10
  
• How to Setup Multiple Monitors in Microsoft Windows 10
  

Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator