Windows 10: USB-C Headphones recognized as device but suddenly not shown as audio output Windows 11

Hi there!My USB headphone has always worked since I bought my Asus laptop. But it now suddenly stopped working.The headphone is still recognized as a sound-related device: When I plug it in, I hear the chime that indicates a device has been connected and I see the device appear in the Device Manager see screenshot. Yet the device does not show up in any Windows panel/app/screen/UI where you can choose the Output device.Places I've looked: The quick sound selection panel accessible through the system tray see screenshotThe settings app Settings > System > SoundThe Volume mixer Se

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Bluetooth headphones not recognized as audio output device

Hi,

I have a problem with pairing my Bluetooth headphones with my computer, while they work perfectly on my phone.

My computer detects the headphones, but as if they were any Bluetooth device (like a phone), not an audio device.

So I can't select them as the main audio output, and essentially can't use them on my computer.

In the Bluetooth settings, the headphones come up like a general paired device instead of an audio device.

They are showing up as a general device instead of an audio device in the control panel too.

I have tried updating the drivers and Windows. Everything is updated but my computer is still not recognizing the headphone as an audio device. I have been using these headphones with my computer successfully for over a year. The problem just started this week.

Thank you!

 

Windows 11 suddenly doesn't recognize my usb headphones

Hi



Welcome to Microsoft community.

Given the situation with your Razer Barracuda X headphones disappearing from the sound devices list after multiple power outages while connected to your PC, it seems like the issue could be related to corrupted device drivers or system settings caused by the abrupt power cuts. Here's a step-by-step guide to troubleshoot and hopefully resolve the problem:

1. Perform a Hard Reset on the Headphones

Some devices can be reset by performing specific actions, which might not be clearly documented. For the Razer Barracuda X, consult the manual or Razer's support to check if there's a way to reset the device. This can sometimes clear issues that cause the device not to be recognized.

2. Check Device Manager

• Reconnect your headphones to the PC.
  
• Open Device Manager (right-click on the Start button and select it).
  
• Look under Sound, video, and game controllers to see if your headphones are listed. If not, check under Other devices or Universal Serial Bus controllers for any devices marked with a yellow exclamation mark or listed as "Unknown Device."
  
• If you find your device listed incorrectly or with an error, right-click on it and select Update driver > Search automatically for drivers. If that doesn't work, select Uninstall device, disconnect your headphones, restart your PC, and then reconnect them.
  

3. Check Windows Sound Settings

• Go to Settings > System > Sound.
  
• Under Output, check if your device is listed as an option. If it's not, click on Manage sound devices and see if the headphones appear as a disabled device. If so, enable them.
  

4. Update or Reinstall USB Controllers

• Open Device Manager.
  
• Expand Universal Serial Bus controllers.
  
• Right-click on each item under this section and select Update driver. If updates don't resolve the issue, you can try Uninstall device for each USB controller listed. Don't worry; Windows will reinstall these automatically upon restart.
  
• Restart your PC after updating or uninstalling to let Windows reinstall necessary drivers.
  

5. Run the Hardware and Devices Troubleshooter

• Open Command Prompt as an administrator by right-clicking the Start button and selecting Windows Terminal (Admin) or Command Prompt (Admin).
  
• Enter the following command and press Enter
  
  msdt.exe -id DeviceDiagnostic
  
• Follow the on-screen instructions to run the troubleshooter.
  

6. Razer Synapse Software

• If not already done, download and install the Razer Synapse software from Razer's official website.
  
• Sometimes, having the official software installed can help in detecting and resolving issues with the device.
  

7. Try on Another PC or Device

• If possible, try connecting your headphones to another PC or a device with a USB-C port (using an adapter if necessary) to see if they're recognized. This can help determine if the issue is with the headphones themselves or your PC.
  

If after trying these steps your Razer Barracuda X headphones are still not recognized by your PC, it might be necessary to contact Razer's customer support for further assistance or to explore warranty options if applicable.



Please feel free to let me know how it goes.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

No audio output device

Hello!
I have a common problem: my Windows 10 has No Audio Output Device.
System configuration:

• Lenovo Legion Y520-15IKBN (laptop)
• Windows 10 Pro, version 1909, build 18363.535;
• Current updates;

Device manager shows these audio devices:

• High Definition Audio Device (driver version 10.0.18362.356)
• Intel Display Audio (10.27.0.6)
• ASUS Xonar U3 (10.0.8.2164)

i.e. the problem persists even with an external (USB) audio device, recognized by the system.

I performed a sanity check on this issue. Sound works when I boot into Ubuntu live. Therefore, it is not a hardware problem, and is indeed a Windows problem.

Solutions that have not worked so far:

1. Audio troubleshooter (issues found: check audio device, nothing else)
2. Rolling back drivers
3. Uninstalling audio devices
4. Uninstalling any audio-related devices, incl. the likes of bluetooth speakers
5. Updating audio drivers (from both built-in drivers and from manufacturer's site)
6. Installing a generic audio device (installing a generic USB audio device does not succeed, and installing a generic Realtek device resulted in a BSOD)

Do you have any ideas for fixing this?