Windows 10: USB-C hub driver cannot be installed/updated, the Device Manager always shows the MS...

1.727 / 5.000I have Win11 Home on a new HP laptop 17-cp3278ng, RAM 16 GB. I also have two external USB-C hubs: a HP USB-C-mini dock-bb driver 1PM64AA and b DockTeck USB-C hub 7-in-1 model DD0015. If I plug a or b into the USB-C socket, the respective device is also listed by name in the device manager. However, the MS universal driver from June 21, 2006 in version 10.0.26100.1150 always appears under the Driver tab and shows me "Billboard device" under Details. No current driver date is displayed for either a or b, although I downloaded the drivers for a and b from the respective manuf

:)

 

my USB root Hub 3.0 & VIA XHCI Driver microsoft 1.0 isn't showing up on device manager, please help me?

I see. If the XHCI driver is not showing up in Device Manager even after enabling it in the BIOS, it's possible that the driver is not properly installed.

When you tried to reinstall the XHCI driver, did you download it from the manufacturer's website or did you use Windows Update to install it? If you used Windows Update, I would recommend trying to manually download and install the driver from the manufacturer's website instead.

Also, when you uninstalled the XHCI driver, did you also uninstall the USB root hubs? Uninstalling the USB root hubs can sometimes resolve issues with USB devices not working properly. To uninstall the USB root hubs, follow these steps:

Open Device Manager.

Expand the "Universal Serial Bus controllers" section.

Right-click on the USB root hub you want to uninstall and select "Uninstall device."

Repeat this process for all USB root hubs listed.

Restart your computer.

After your computer restarts, Windows will automatically reinstall the USB root hubs.

If none of these steps resolve the issue, it's possible that there is a hardware problem with your USB controller. In this case, I would recommend seeking assistance from a manufacturer support.

 

win8.1 and inoperable case usb hub

Hey guys,

I did a fresh install of win8 and updated/installed to win8.1. Now my usb2.0 hub on my case is completely inoperable. The hub did work on my previous install of win8. Devices work when installed onto the usb ports of the motherboard. I figure that this is some type of windows driver issue, being that usb support is supposed to be native in win8.1, I just don't know what driver it is or where to download it.
Or I could be completely wrong.

Any idea's or suggestions?

EDIT: I noticed that devices are getting power then plugged into the hub, the OS is just not recognizing them. I've tried this with my usb headphones and a usb drive.

 

my comp wont recognize an external 2.0 usb hub and shows no usb 2.0 in device manager

Hi Bob,



Thank you for writing to Microsoft Community Forums.

1. What is the make and model of the computer?
   
2. Have you tried connecting on different ports?
   
3. Which version of Windows is installed on your device?
   
   
   

Refer the article Which Windows operating system am I running to provide
the details.



However, I would suggest you to follow the steps mentioned below and let us know if that helps.



Method 1

Disable/Enable quick boot Windows 10

1. Type Power Options in Start menu search and press
   Enter key to open Power Options window.
   
2. Click on Choose what the power buttons do to open System Settings window.
   
3. Click on the link named Change settings that are currently available.
   
4. Scroll down to Shutdown settings and uncheck Turn on fast startup.
   
5. Click on Save Changes, restart the device to check the status of the issue.
   

Method 2

If the USB device does not display in Device Manager, there might be a power requirement issue. Disconnect the device and perform the following steps until the device is detected:

1. Restart the computer
   
2. Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.
   
3. In Windows, search for and open Device Manager.
   
4. Double-click Universal Serial Bus Controllers to expand the list.
   
5. Double-click a USB Root Hub, click the
   Power tab, and then click Power Properties (if it is shown).
   
   
   
   Note: The Power tab displays only in USB 2.0. There is no Power tab in USB 3.0.
   
   Devices that are attached to the hub are shown, as well as the power that they require. If the total displayed power is over 500 mA, remove the devices and use a powered hub.
   
   
   
6. Continue looking at the power properties of each USB hub. If the total Power required exceeds the Total power available for the hub, then remove a device on that hub to lower the Power required number.
   
7. Connect the device and wait 5 seconds. If the device is not recognized, disconnect it and go to the next step.
   
8. Remove high-speed USB cables that are over 3m (9.8 ft) in length and use high-speed cables that are shorter than 3 m.
   Only use high-speed cables shorter than 3m in length with high-speed USB devices (multifunction printers, scanners, and cameras).
   
9. If the USB device is connected to a USB port on a keyboard, disconnect it, then connect it to a USB port on the computer or to a powered hub.
   
10. There might be an issue with the USB port. Try connecting to a different USB port. If the USB device displays in Device Manager after connecting the cable to a different port, then uninstall and reinstall the USB device software
    driver.
    
11. There might be an issue with the USB port. Try connecting to a different USB port. If the USB device displays in Device Manager after connecting the cable to a different port, then uninstall and reinstall the USB device software
    driver.
    
12. Consult the manufacturer of the device for support if the device still fails to display.
    

Hope it helps.



Muralidhar

Microsoft Community Moderator