Windows 10: USB C port won't recognize SSD

I have a Samsung T5 SSD that I would like to connect to the usb c/thunderbolt port on my Dell XPS 9570. If I have it connected prior to booting up the computer, I am able to use the ssd normally. However, when I eject it, unplug it, and plug it back in, it never appears in the file explorer and cannot be used. The light on the ssd still lights up as if it were connected, but Windows does not detect it. However, the ssd works perfectly fine with the usb a ports no matter how many times I disconnect it. I have already tried uninstalling my antivirus to see if that was the issue, but the problem

:)

 

Samsung T5 is not getting recognized in a non Thunderbolt 3 USB C Port

I got a T5 SSD, it works really well with standard USB 3.1 Type A port but its not getting recognized with Type C port on my Laptop. My laptop doesn't support Thunderbolt 3. Any suggestions. I use a
Zephyrus M GU502GU.

 

USB 3.0 & USB 3.1 type C does not recognize Samsung T5 external SSD correctly

I bought a Samsung external T5 SSD about a year ago (for backing up my data). After going thru setup, everything was working fine. I always connected with a USB 3.0 connection on the front of my computer. About a month ago after installing a windows update, now my device was not recognized. I watched some YouTube videos and one of them suggested connecting thru a type-C port. My computer had one on the back so I connected thru the type-C port. That worked for one time so I could back up my data. After that one time, even the type-C port no longer worked (device not recognized). Now I have exhausted all options so I cannot back up my data. I use Norton 360 for backing up my data.

Windows does recognize the drive when I open Control Panel -> Devices and Printers. Sometimes when I open Disk Management, I will see T5 drive listed but not all the time.

I've been using Windows PC's for 30 years and never came across anything like this. USB devices always worked just fine.

Can someone help??

 

USB Ports

Hi Homer,

We'd like to ask a few questions to help us isolate this problem.

• Have you tried connecting your device tracker to a different USB port on your computer?
• If so, was it detected?
• Did you receive any error messages?

To address this issue, we suggest that you follow the troubleshooting steps shared by Praveen Venogupal on this

link.

Let us know how it goes.

Regards.