Windows 10: USB-C will not provide power to external device while it is off

Hi,


I recently bought a new USB-C monitor and I am experiencing a strange issue.

The device will not power on unless it is connected to an external power source a wall outlet, but once the device is on,

the USB-C is able to provide enough power to run the monitor.


It seems the USB-C is not providing power to the monitor because the monitor is off, but the monitor can't be turned on because there is no power. The issue seems like it is only effecting the USB-C port. The monitor also does not have a battery so the laptop is able to provide enough power at all times once it is powered on.


Is there a way I can change my settings to force the USB-C to provide power even when a device is not detected?


Thanks!

:)

 

Belkin Expands Line-Up of USB-C Accessories

Belkin today announced the expansion of its USB-C product offerings.Designed to support existing and future USB-C laptops, smartphones and tablets, the new line of Belkin USB-C solutions allows users to charge, transfer, and sync at the fastest speed possible today. Available in the spring, the new USB-C solutions include a 4 Port Mini Hub, USB-C to HDMI Adapter, USB-C to USB-A Home Charger, USB-C to USB-A Car Charger, and MIXIT↑ USB-C Cables. The new Belkin USB-C accessories will be on display at the Belkin Booth (South Hall Booth #30445) at the CES Show January 6-10.

Designed with two USB-C and two USB-A ports, the Belkin 4-Port Mini Hub expands the functionality of any USB-C enabled laptop. Simply plug the USB-C tethered cable to the laptops port and connect the desired USB-C peripherals or accessories such as a flash drive, mouse, keyboard, or a printer. For connecting your USB-C-enabled device to your HDTV or 4K/Ultra HDTV, Belkin offers the new USB-C to HDMI adapter. The new adapter supports 4K resolution at 60 Hz (4K@60Hz) for the ultimate viewing experience.





For charging at home or in the car, the USB-C to USB-A Home and Car charging kits safely charge the latest USB-C enabled smartphones and tablets. Each charging kit includes a 6-foot USB-A to USB-C cable and a charger that offers a 2.1 Amp output for charging. Additionally, the USB-A port is universal, so it can be used with other types of cables to charge smartphones, tablets, wearables, or other devices that charge via USB-A.

"Belkin is dedicated to creating quality products that support the current standard and make the transition to USB-C a flawless one," Melody Tecson, director of product management at Belkin. "As industry leaders, we understand the importance providing products that flawlessly integrate into people's lives, while also educating consumers about what this new standard means. We have a devoted USB-C resource center where users learn more about the benefits of USB-C, and find the right cable for their devices."

Durable and flexible, MIXIT↑ USB-C to USB-C cables securely plug into any USB-C enable device for a quick charge and sync of files. Also included in the MIXIT↑ family are Belkin's USB-C to USB-A cables for charging existing devices.

Belkin's new USB-C solutions:

4-Port Mini Hub- $49.99

• 2x USB-A Ports
• 2x USB-C Ports
• 5Gbps Data Transfer Speeds (shared)
• Powered through USB-C host device
• Tethered Type-C Cable for easy access
• Charge peripherals with 900mAh (shared)
• USB-C to HDMI Adapter - $49.99

USB-C Male and HDMI Female

• Supports 4K @60HZ
• 15cm length
• USB-C Cable + Car Charger - $29.99

The charger connects to your USB-C device with the provided USB-A to USB-C cable. The universal USB-A charging port can be used with other cable types.
Up to 2.1 Amps for charging smartphones, tablets, wearables, and other accessories
6-foot USB-C cable for in-car charging, reaching easily from the CLA outlet to anywhere in the car, even to passenger seats, or hidden power outlets.
Cable provides data transfer support up to speeds of 480Mbps
USB-C Cable + Home Charger - $34.99

The charger connects to your USB-C device with the provided USB-A to USB-C cable. This universal USB-A charging port can be used with other cable types.
Up to 2.1 Amps for charging smartphones, tablets, wearables, and other accessories
Cable provides data transfer support up to speeds of 480Mbps
MIXIT USB-C to USB-C Charge Cable (Metallic) - $24.99

MIXIT USB-C to USB-C Charge Cable (Classic) - $19.99

2.0 USB-C to USB-C

• Connect between USB-C enabled devices
• Reversible connector
• 480Mbps data transfer rate
• 3A charging output
• 6 foot length
• The braided cables are available in black, gold, silver, white, and gray
• Standard cables are available in black, blue, pink, purple, red, green, and white
• MIXIT↑ 2.0 USB-C to USB-A Charge Cable - $19.99

2.0 USB-C to USB- A

• Connect between USB-C enabled devices
• Reversible connector
• 480Mbps data transfer rate
• 3A charging output
• 6 foot length
• Available in black, blue, pink, purple, red, green, and white
• MIXIT↑ 2.0 USB-C to Micro-USB Charge Cable - $19.99

2.0 USB-C to Micro-USB

• Connect between USB-C enabled devices
• 480Mbps data transfer rate
• 3A charging output
• 6 foot length
• Available in black, blue, pink, purple, red, green, and white

Also on display are Belkin's line of existing USB-C cables and adapters:

The implementation of USB-C technology means an improvement in the capabilities of everyday devices like smartphones, tablets, and laptops. It will allow for USB-C enabled devices to be thinner and lighter, and will eliminate the need for users to carry multiple cables. All USB-C cables have a reversible design, which means that users can seamlessly plug their USB-C cable into the UBS-C port without worrying about the orientation or direction of the plug. Users will be able to rapidly charge, take advantage of USB 3.1 data transfer speeds between their external devices, and connect audio video outputs such as HDMI, VGA, and DisplayPort with forthcoming adapters.

3.1 USB-A to USB-C Cable - $29.99

Connect USB-C enabled devices with standard USB-A devices

• USB-IF certified
• Reversible USB-C connector
• 10Gbps data transfer rate
• 3 foot length
• 3.1 USB-C to USB-C Cable - $29.99

Connect USB-C enabled devices with standard USB-C devices

• USB-IF certified
• Reversible USB-C connector
• 10Gbps data transfer rate
• 3 foot length
• 3.1 USB-C to Micro-B Cable - $29.99

Connect USB-C enabled devices with standard Micro-B devices

• USB-IF certified
• Reversible USB-C connector
• 10Gbps data transfer rate
• 3 foot length
• 2.0 USB-C to Mini-B Charge Cable - $19.99

Connect USB-C enabled devices to Mini-B devices and peripherals

• USB-IF certified
• Reversible USB-C connector
• 500MA charging output
• 480Mbps data transfer speeds
• 6 foot cord length
• 2.0 USB-C to USB-B Printer Cable - $19.99

Connect USB-C enabled devices to USB-B 2.0 devices and peripherals

• USB-IF certified
• Reversible USB-C connector
• 480Mbps Data Transfer Speeds
• 6 Foot Cord Length
• 3.0 USB-C to USB-A Adapter - $19.99

Connect USB-C enabled devices to USB-A devices and peripherals

• USB-IF certified
• Reversible USB-C connector
• 1.5A charging output
• Up to 5Gbps data transfer speed

 

USB powered external hard drive will not power down.

Hi Vikki,

To help resolve your concern with USB powered external hard drive issue, you can refer to the steps below:

• Press Windows key + R on your keyboard, type
  devmgmt.msc, and then hit Enter.
  
• Expand Universal Serial Bus controllers.
  
• Right-click the USB Hub, and then choose Properties.
  
• Click Power Management tab, and then enable Allow the computer to turn off this device to save power
  option.

If the issue persists, you can consider contacting your device manufacturer for advanced assistance regarding BIOS settings. The
BIOS has unique USB port settings that can manage its power/electric flow.

Should you need further assistance, feel free to get back to us.

 

I cannot see how much power USB devices draw

Hi Suat,

Welcome to Microsoft Community.

Perform the following steps, as applicable, to troubleshoot USB devices that are not working correctly:

• Power: If the USB device operates on battery power,
  make sure all the power connections are secure and the power cord is connected to a power source.
• Test the USB connection: Sometimes, simply disconnecting and reconnecting the USB device to the computer can solve the problem:

• • Disconnect all USB devices from the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
  • With all USB devices disconnected, do one of the following:
    • If you have a desktop computer, connect the device that is not working correctly to one of the USB ports on the back of the computer (the ports attached directly to the motherboard).
    • If you have a notebook computer, connect the device that is not working correctly to a USB port on the notebook. Do not use a USB port replicator (such as a docking station or USB hub).

What happens when the device is connected?

• • The device works correctly: The problem is most likely related to power or poor overall system performance.

Let us know the status.

Regards,

Guru Kiran