Windows 10: usb cable not connected

i want to clear my mobile storage so i am connecting my usb cable to my laptop but laptop not supporting it and shows nothing please help me its very urgent to clear my mobile storage and save my memories in my laptop

:)

 

can't connect usb cable

Hi

Welcome to Microsoft community.

I understand you're having trouble connecting your USB cable. Could you please provide more details about the issue? Specifically, it would be helpful to know what device you're trying to connect, and whether you're receiving any error messages.

Here are some steps you can take to troubleshoot the issue:

1. Try a Different Port: The issue could be with the specific USB port on your computer. Try plugging the USB cable into a different port to see if that resolves the issue.
   
2. Check the Cable and Device: The problem could be with the USB cable itself or the device you're trying to connect. Try using a different USB cable, or connect the cable to a different device, to see if the problem persists.
   
3. Update Your Drivers: Your computer's drivers might be outdated. To check, type "Device Manager" into the Windows search bar and select it. Expand the "Universal Serial Bus controllers" category, right-click each item under it, and select "Update driver."
   
4. Check for Physical Damage: Inspect your USB cable and the USB ports on your computer for any signs of physical damage.
   
5. Disable Power Saving: Windows might be turning off your USB controller to save power. To check this, go back to "Device Manager," right-click each item under "Universal Serial Bus controllers," and select "Properties." Go to the "Power Management" tab and uncheck the box that says "Allow the computer to turn off this device to save power."
   

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

E7 "connect USB cable to device"

Hey Sevennikke7, Welcome to the Nokia Forums.



To fix the problem, try the following solutions:

• disconnect the USB cable and connect it again.
• If you use a USB hub, try connecting the phone directly to the computer.
  
• If you use a USB hub with an external power source, make sure that it has been switched on.
  
• Check the USB cable for problems and replace if necessary.
  
• If your phone asks you for the connection mode that you want to use, make sure that you select Nokia Suite(or PC Suite) on your phone.
  
• Disconnect the cable, restart the computer, and try again.
  
• Keep in mind that if you remove USB devices without using the Safely Remove Hardware tool in the Windows taskbar, connection problems may appear.
  

Also, if your connection suddenly stops working, you can try to repair it in the following way:

• Go to Add/Remove Programs in Control Panel (called Programs and Features in Microsoft Windows 7).
  
• Select Nokia Suite in the list of applications and click Change/Remove.
  
• In the dialog that appears, choose Repair.Nokia Suite then checks that all the needed files are intact and repairs any
  errors that were found.

I hope this helps and you manage to resolve your issue.

 

my phone not connected to pc via usb cable

I suggest that you contact the phone manufacturer and ask them how they get connected.