Windows 10: USB camera displays as black screen

Hi all! I purchased the following product from Amazon:


Jiusion USB Microscope


I have four computers with the latest version of Windows 10 and tested the USB microscope on all four. On three, the device worked right after plugging it in. I used the Windows Camera app to test it. However, on the fourth PC< a Lenovo Flex 5 i7 laptop, I get a black screen on the camera app. The app lets me switch between the USB microscope and the laptop's built in camera labeled as "EasyCam" in Device Manager. I get the expected video when the built in camera is selected and a black screen when I select the USB microscope camera.


As inferred in the previous paragraph, I have video camera access permission turned on Settings-Privacy-Camera


Device Manager tells me that the device is working correctly. I have tried removing the driver and restarting the computer. Once I re-connect the USB microscope, Windows re-installs the driver, but I still get the black screen.


I've downloaded the driver from the manufacturer, but this does not fix the issue, and in fact, when the Windows driver driver is installed, I am told that this is the latest and best driver for the device.


Does anyone have any suggestions on how to troubleshoot this issue? I will continue to explore options and document any that I find here. Thanks for your time and assistance, Saga

:)

 

USB camera displays as black screen

Hi all! I purchased the following product from Amazon:

Jiusion USB Microscope

I have four computers with the latest version of Windows 10 and tested the USB microscope on all four. On three, the device worked right after plugging it in. I used the Windows Camera app to test it. However, on the fourth PC< a Lenovo Flex 5 i7 laptop,
I get a black screen on the camera app. The app lets me switch between the USB microscope and the laptop's built in camera (labeled as "EasyCam" in Device Manager). I get the expected video when the built in camera is selected and a black screen when I select
the USB microscope camera.

As inferred in the previous paragraph, I have video camera access permission turned on (Settings-Privacy-Camera)

Device Manager tells me that the device is working correctly. I have tried removing the driver and restarting the computer. Once I re-connect the USB microscope, Windows re-installs the driver, but I still get the black screen.

I've downloaded the driver from the manufacturer, but this does not fix the issue, and in fact, when the Windows driver driver is installed, I am told that this is the latest and best driver for the device.

Does anyone have any suggestions on how to troubleshoot this issue? I will continue to explore options and document any that I find here. Thanks for your time and assistance, Saga

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Black screen on asus laptop help please

Laptop running great but I plugged my camera in to upload photos. Message. Usb not recognized. I unplugged the camera and used another usb port. Now I have a black screen and no control. Suggestions? I am guessing the computer screen let the camera take over.