Windows 10: USB Camera Freezes

My parents computer is having trouble with a USB camera. The Windows Camera app will display a picture, then the app freezes while the computer works. About two months ago, it worked fine, but now it has these problems. I have plugged the camera into another USB 2.0 port as well as updated, and uninstalled the drivers, but the Camera still freezes. I also checked permissions, and access is enabled to the camera. I have also run sfc /scannow, which found and repaired errors, but the camera still freezes. Any suggestions?

:)

 

ENTO USB Camera

Hi Ralph,

For us to properly install your USB camera, we need to make sure first that the camera is still detected on your computer. Do access your Device Manager and see if the camera is still there. If so, we suggest that you run the
Hardware and Devices troubleshooter to help us diagnose and address the problem.

To access Hardware and Devices troubleshooter, follow the steps below:

• Press the Windows key, then type in Troubleshooting.
  
• Click on Troubleshooting once it's up.
• On the left panel, click View all.
• Look for Hardware and Devices.
• Click it and follow on-screen instructions.

Update us on how it goes.

Regards.

 

download pictures or anything with my camera USB PORT ERRORS

Hi John,

To take a closer look, can you send a screenshot of the error you're getting when trying to connect the camera to the computer? What troubleshooting steps have you taken so far? Are you able to connect the camera to another computer? Have you tried checking
all your USB ports? What about using a different cable to connect the camera to the USB port?

In the meantime, I suggest running the Hardware and Devices troubleshooter to scan your computer, identify the problems, and attempt to fix the issues automatically.
You may refer to the steps below:

1. Press Windows key + R and type Control Panel.
2. Type troubleshooting in the search bar and click on Troubleshooting.
3. Click on Hardware and Devices.
4. Follow the steps from the wizard to run the troubleshooter.

If the troubleshooter can't identify the problem or fix the issue, try reinstalling your USB drivers.

1. Press Windows key + R and type devmgmt.msc to open
   Device Manager.
2. Expand Universal Serial Bus controllers.
3. Right-click the first USB controller under Universal Serial Bus controllers, and then click on
   Uninstall to remove it.
4. Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
5. Restart the computer. Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

Let me know how it goes.

 

Camera App freezes after a few seconds

Thank you for providing the information. We've already tried multiple troubleshooting steps and the same issue still persists. In this case, let's try to uninstall and re-install the Camera app.

To uninstall Camera app follow the below steps:

• Type Windows in the search box and right-click on
  Windows PowerShell.
• Select Run as administrator.
• Type get-appxpackage *Microsoft.WindowsCamera* | remove-appxpackage on the
  PowerShell and hit Enter.

You can re-install the Windows Camera app from Windows Store.

If the issue still persist, we suggest the following solutions:

• Contact the manufacturer of your Windows-based computer.
• Reset your PC.

We look forward to your response.