Windows 10: USB containing exe to open my medical records won't run.

I received both a USB and DVD from the hospital. Both have my medical records on them. Instructions say to insert the usb into the computer and a file will run asking me for a password which I have. The problem is neither the usb or dv will run the executable - neither on startup or manually. How can I tell Windows or Windows defender to allow .exe files on external drives to run? I must be missing some setting in Defender - either some permission or something. I have tried multiple computers and multiple USB's but .exe files do no run. Maybe it has something to do with Defender and the new Ap

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USB containing exe to open my medical records won't run.

I received both a USB and DVD from the hospital. Both have my medical records on them. Instructions say to insert the usb into the computer and a file will run asking me for a password which I have. The problem is neither the usb or dv will run the executable - neither on startup or manually. How can I tell Windows or Windows defender to allow .exe files on external drives to run? I must be missing some setting in Defender - either some permission or something. I have tried multiple computers and multiple USB's but .exe files do no run. Maybe it has something to do with Defender and the new Application Control or something like that.

Please help. I really need to access my medical records.

 

USB drive will not run exes.

Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused to you and will help you in solving the issue.

To assist you better, I would like to ask if you have installed any Antivirus in the Laptop.

I suggest you to run the program in compatibility mode by following the steps provided below and check if the issue persist.

• Right click on the “.exe” file of the program and select properties.
• Under Compatibility tab, check the option for “Run in Compatibility mode”.
• Select the Operating System from the drop down list.
• Click on Apply and OK.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

windows 10 apps won,t open

Hi Robert,

Thanks for posting your query on Microsoft Community.

We appreciate you for trying the troubleshooting steps.



I suggest you to try the below steps and check if it helps.

Step 1: Run Windows app troubleshooter.

Refer to the below link:

Fix problems with apps from Microsoft Store - Microsoft Support

Step 2: Run shell commands for Windows store and check if it helps.

Follow the below steps:

• 
  Press Windows key + X and select
  Command prompt(Admin) to open elevated Command prompt.
  
• 
  Type the following commands.
  
  
  
  powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
  
• 
  Hit enter, the blackscreen will appear still for a couple of seconds. After a couple of second a new line saying C:\.... will appear.
  
• 
  Close Command Prompt.
  
• 
  Try to start the Windows Store again.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.