Windows 10: USB Controller missing from Device Manager

I am using a HP 650 Notebook was trying to transfer all files and reset the full windows so I bought a portable drive.


But the problem I found is USB doesnt work and so I went to device manager to see whether the drives is update and I dont even find any USB controller.


Please help.


Thank you.


*** Email address is removed for privacy ***

*** Email address is removed for privacy ***

:)

 

When starting computer Renesas USB 3.0 eXtensible Host Controller - 0.96 (Microsoft) and USB 3.0 root hub missing from device manager

Hi,

Since you've mentioned that the USB 3.0 doesn't appear in the Device Manager window. We recommend that you check the BIOS settings your device if the USB 3.0 is enabled. If you've already checked the BIOS settings and found out that it is enabled, we suggest
that you follow these steps:

• Open Device Manager.
• Under the View tab, click Show hidden devices.
• Check Universal Serial Bus controllers if it will show the missing items.

This will show all the hidden devices under Device Manager.

We'll be waiting for your response.

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

 

When starting computer Renesas USB 3.0 eXtensible Host Controller - 0.96 (Microsoft) and USB 3.0 root hub missing from device manager

Hi,

This can be due to a recent change in the configuration of your device. To assist you with your concern, we recommend that you use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from
its unresponsive condition. The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

• In the Search box, type Device Manager and press Enter.
• Expand Universal Serial Bus controllers.
  
  Note You might have to scroll down the list to find this item.
  
• Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
  
• Repeat step 3 for each USB controller that is listed under Universal Serial Bus controllers.
  
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
  
• Check the USB device to see whether it is working.

Let us know if the solution above works for you.