Windows 10: USB device issue

I use an S7 for the mp3 player and I load music via Windows 10. However the USB device is not recognized now.

:)

 

USB Devices Don't Work Properly After Restart

Hi,



I understand your concern and will assist you to resolve the issue.



I suggest you to follow the methods below and check if it helps.

Method 1: Windows has a built-in troubleshooter to check and fix issues with Hardware and Devices. I would suggest you to run this troubleshooter to check if the issue
is with your Devices.

Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and Devices.
  

If the issue persist I suggest you to follow method 2.

Method 2: I suggest you to updating the latest USB devices from the manufacturer's website and check if the issue persists.

Follow the steps to update the USB drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the USB driver.

c. Right-click on the USB and click on Update driver software.

d. Restart the computer and check.



Keep us posted on this issue so that we can assist you better.

 

USB Device not recognized.

Hello Aeko,

Thank you for posting your query in Microsoft Community Forums. We are glad to help you.

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.

Method 2: Update
the latest USB drivers and check if that helps:

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the USB drivers and select
  “Update”.
  

If the issue persists, uninstall and reinstall the latest USB drivers from the manufacturer’s website.

• 
  

Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.

Thanks and regards,

Jenith

 

Issue with USB ports turning off

Hi Mattx1,

Thank you for posting your question in the Microsoft Community.

1. Does the issue occur with all the USB devices plugged in to the PC?
   
2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
   
3. Did you make any changes to the PC prior to this issue?
   

Let us try these steps one by one to check if that makes any difference.

Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

1. From the Settings screen, choose Update & Security.
   
2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
   
3. Follow the on-screen direction to complete the process and if required please apply the fix it.
   
4. Once it is done, please reboot the computer and check the status.
   

Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
   
2. In Device Manager, expand "Universal Serial Bus Controllers".
   
3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
   
4. Perform same step for other devices. When completed, restart the computer.
   

All USB controllers will reinstall automatically.

Article for Reference.

Automatically diagnose and fix Windows USB problems:
https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Hope this helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Regards,

Srimadhwa B

Microsoft Community-Moderator