Windows 10: USB devices do not work on my laptop.

When starting up my laptop this morning, my wireless mouse didn't work. I replaced the battery, still didn't work. Tried on another computer, the mouse did work. I went to look in device manager, the mouse wasn't detected by the laptop. I tried to connect my external harddrive, it got power but also wasn't detected by my laptop. Everything worked fine yesterday. Could someone help?

:)

 

USB Devices Do Not Work

Hi,

Thank you for posting your query on Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

To better understand the issue please let us know

1.Do you receive any error message?

2.Have you made any changes to the computer prior to the issue?

I suggest you to run the Hardware and Devices troubleshooter and check if this helps. Follow the steps below to do the same:

• Press ‘Windows key on the keyboard.
• Type ‘Troubleshooting’, and press
  enter.
• Click on ‘Hardware and Sound' and select ‘Hardware and Devices' .
• Then click on next to run the troubleshooter.

Also try to uninstall and re-install the drivers. You may follow these steps to uninstall and reinstall the drivers:

• Press “Windows Logo” + “R” keys on the keyboard and type “devmgmt.msc” in the “Run” Command box and press “Enter”.
• In the “Device Manager” window, search for the Universal serial Bus controllers , right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for
  this device” you may select that and then remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

USB Devices Do Not Work

If there a similar link for W. 10?

 

When you look at the hardware / devices list , are your USB controller(s)/Hub listed at all?