Windows 10: USB Devices Not Visible

I have a Dell Laptop XPS13 9370 running Windows 11 attached to a Dell Docking Station Thunderbolt WD19TB. This was acquired in 2019 with Windows 10. In late 2021, USB devices plugged into the USB ports on the docking station ceased to be visible on the laptop. [The same devices plugged into the laptop directly work fine.] The problem remained after upgrading to Windows 11. Dell support suggests a complete re-installation of Windows to correct the problem - which seems extreme. Any other ideas assuming hardware is not the problem?Thanks

:)

 

Connected USB cable - no action ,not visible in device manager


Hey, do the following
· Press Win Key + R to open run then type devmgmt.msc to open device manager.
· In device manager go to universal serial bus controllers. It will display a list of all USB devices. Plug and remove the device so as to find the USB device which is not working. Once you found device, right click and go to properties.
· In properties, go to details tab then in property option select device instance path. Now copy the value in notepad. It will be required in the next step.
· Now Press Win+R and type regedit in Run box
· Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\<Device Instance Path>\Device Parameters
(Device instance path is what you copied in notepad)
· In the device parameter check if EnhancedPowerManagementEnabled showing value 1. Double click on it and change the value to 0. Now Reboot.

 

USB devices have yellow marker in device manager under 'Other devices'

Hi Roger,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  What is the make and model of your devices?
  

I suggest you to perform the following troubleshooting steps and check if it helps.

Method 1: Hardware and Devices Troubleshooter.

I suggest you to run hardware and devices troubleshooter and check.

• 
  Press the Windows + X,
  and click on Search.
  
• 
  Type troubleshooting and select
  Troubleshooting.
  
• 
  Click on Hardware and Sound and select
  Hardware and Devices
  
• 
  Click on Next to run the troubleshooter
  

Method 2: Update USB Controllers.

To update the USB Controllers from Device Manager follow these steps.

• 
  Go to Device manager in control panel.
  
• 
  Select Device manager and a Device Manager window will pop-up.
  
• 
  Double Click on USB Controllers to expand.
  
• 
  Right click on the USB Controllers that is listed and select Update.
  

I hope the information helps. If you need any further assistance, please feel free to contact us again. We will be happy to assist you accordingly.

 

USB Device - No Media

Hi Huw,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it helps.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + X and click on Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Uninstall and reinstall the USB drivers

Uninstall and reinstall the USB drivers from device manager follow the steps below:

• Press Windows key + X and select
  Device Manager.
• Search for USB Drivers and expand it.
• Right click on the USB Drivers and select
  Uninstall.
• Restart the Computer.

Also install the latest USB drivers from the manufacturer’s website.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.