Windows 10: USB Disk Drive not recognised - RESOLVED! Thank you

Hi


I have two 1TB Toshiba USB Hard Drives. Both work on my old Dell laptop but only one works on my relatively new HP machine. Both are running Windows 10

It shows in Device Manager but not in Disk Management or System.

Clicking the USB eject icon on the taskbar displays an External USB 3.0 device but it does not have a drive letter associated with it. Selecting 'Eject' message displays the 'Safe to Remove' message.

I have tried:- using different ports, using a powered USB hub, updating the driver it was at the latest level removing a re-installing the device, re-booting the machine and performing a windows update

I have downloaded and run the Toshiba Storage Diagnostic Tool and that PASSED


I am stumped so any help would be appreciated.

Thank you in advance

:)

 

USB Hard Disk Drive not recognised

Hi Nicholson,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  Select View all on the top left corner.
  
• 
  Click Hardware and Devices.
  
• 
  Follow the on-screen instruction to run the troubleshooter.
  

Method 2

I suggest you to check if the disk is listed in Disk management utility. If it is listed, run an error check to see if there are any corrupted files causing this issue.
Refer these steps:

• 
  Press Windows key + X, select
  Disk management.
  
• 
  Right click on the drive and select properties.
  
• 
  Under tools tab, click on “Check” button under Error Check.
  

Method 3: Uninstall and reinstall USB drivers

Follow the steps to uninstall the USB drivers:

• 
  Press Windows Key + X key and click Device Manager.
  
• 
  In Device Manager, double click to expand "Universal Serial Bus controllers".
  
• 
  Right click on the Host Controller, click "Uninstall" and click "OK".
  
• 
  Select the option to Delete driver software.
  
• 
  Uninstall all items under "Universal Serial Bus controllers".
  
• 
  Restart the computer after its uninstalled.
  

Try to access the computer manufacturer's website and download the latest chipset drivers for your computer and install the same.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

USB Drives not recognised in Windows 10


I have just updated from Windows 7 to Windows 10 and when I plug in a any USB drives are not recognised.

I have tried a USB stick which worked but not drives do not.

Any suggestions as all worked in Windows 7.

Thank you.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.