Windows 10: USB Dock and connected devices mouse, keyboard etc. still powered on even after shut down

Recently bought a usb c dock for my zenbook and after shut down the dock seems still using power and connected devices are powered on even the computer is shut down. I followed many steps provided in this post https://answers.microsoft.com/en-us/windows/forum/all/usb-ports-remain-powered-after-shutdown/5a97d8d6-49d7-4537-a76d-7bb219aeb8d1?page=1But still it did not fixedan answer below1 - Go to Control Panel > Power Options > Change Settings Scheme > Change Advanced Power Settings > USB Settings > and deactivate Selective

:)

 

I cannot see how much power USB devices draw

Hi Suat,

Welcome to Microsoft Community.

Perform the following steps, as applicable, to troubleshoot USB devices that are not working correctly:

• Power: If the USB device operates on battery power,
  make sure all the power connections are secure and the power cord is connected to a power source.
• Test the USB connection: Sometimes, simply disconnecting and reconnecting the USB device to the computer can solve the problem:

• • Disconnect all USB devices from the computer except a USB mouse and keyboard (if in use). This includes hubs, thumb drives, printers, and cameras.
  • With all USB devices disconnected, do one of the following:
    • If you have a desktop computer, connect the device that is not working correctly to one of the USB ports on the back of the computer (the ports attached directly to the motherboard).
    • If you have a notebook computer, connect the device that is not working correctly to a USB port on the notebook. Do not use a USB port replicator (such as a docking station or USB hub).

What happens when the device is connected?

• • The device works correctly: The problem is most likely related to power or poor overall system performance.

Let us know the status.

Regards,

Guru Kiran

 

Surface Pro 3 Docked Mouse Issue

Problem - Mouse Keep Going to the Top Right Corner

Specs:

• Surface Pro 3 i7 8GB RAM 256 Storage
• Surface Pro 3 Dock
• External Keyboard
• External Mouse (Logitech G502 Wired Mouse)

What I have tried still no fix -

• Reboot
• Shut Down Power On
• Disconnect Mouse and Reconnect
• Remove Mouse and Re-Add it
• Tried a Different Wired Mouse (Have not tried with a Bluetooth mouse)
• Plugged the Mouse into various USB ports in dock

Anyways I was wondering if anyone had this issue and if they were able to fix it?

Thanks!

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.