Windows 10: USB DUAL RECEIVER NOT ALLOWING YOUR MONITORS TO SLEEP ****SOLUTION****

!!! MICROSOFT USB DUAL KEYBOARD AND MOUSE RECEIVER NO ALLOWING MONITORS TO SLEEP PROBLEM SOLVED !!!I was having the same issue with the Microsoft Dual Receiver for my wireless keyboard and mouse. I did the following and it now if fixed:1. Changed in the Power Options Advanced: USB selective suspend setting to Disabled2. In Device Settings: Edit both the Mouse and Keyboard Drivers Properties, make sure in Power Management the "Allow this device to Wake Computer" is unchecked on both sections.3. Finally the one that I was missing, and the holy grail, in Human Interface Devices, find Microsoft Ha

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Dual monitors not waking from sleep

Hi all,

I'm having issues where my monitors won't wake from sleep in a dual monitor setup. This only occurs after waking them from a sleep state, and they work fine when booting up my PC from scratch.

I have tested both monitors in a single monitor setup and the issue goes away completely as they wake from sleep just fine when only using a single monitor. This issue only seems to occur when using both monitors simultaneously.

I have tried the below steps to no avail to remedy the issue:

• Changed the DisplayPort cable
  
• Uninstalled graphics drivers with DDU and reinstalled them again
  
• Made sure Windows update was completely up-to-date, including any optional drivers
  
• Made sure there were no unknown devices in Device Manager
  
• Turned Link State Power Management under PCI Express in Power Plan settings to off
  
• Completely formatted my PC and reinstalled Windows 11
  

None of these steps have resolved the issue.

Any assistance provided will be much appreciated!

 

Dual Monitor Does not wake up from sleep

Hi Doug,

We'd like to ask for additional information about your concern to help us provide the appropriate solution. Please answer the following:

• Have you been experiencing this issue since you started using dual monitors?
• Have you tried to test the second monitor on a different computer to verify if it shows the same behavior?
• May we know how you've set up the Power Options?
• What troubleshooting steps have you tried so far?

We look forward to your response.

 

Dual Monitor Does not wake up from sleep

To further troubleshoot the dual monitor issue, we suggest that you try the following workaround:

• Check the cable connection of your monitor. Try to test if the issue will still persist after using a different cable.
• Change the Turn off the display time in the
  Power Options. We suggest selecting a longer timeframe from the drop-down menu and check if you will still encounter the issue.
• If you are using a USB mouse and keyboard, you can also change its settings and see if it helps. To get started, open the
  Device Manager > locate the mouse/keyboard
  then click it to expand > right-click mouse/keyboard
  and click Properties > Select Power Management
  tab > add a check mark on Allow this device to wake the computer.

Once you have tried all of these, let us know the end result.