Windows 10: USB hard drive is inaccessible

Hello,


Mysterious USB hard drive problem.

After a couple of hours trying to resolve this I have gotten various error messages shown below.


- Hard Fail: music player locked up while accessing music files on external USB hard drive X:

- Rebooted computer. Every time I tried to access the X: drive the File Explorer would lock up

- USB Safe Removal shows hard drive, sometimes. Sometimes it shows the full name and sometimes it shows generic name BUP BK

- Disk Management shows X: drive with NTFS format

- CHKDSK fails to run and error message says "CHKDSK is not available for RAW drives"

- Error message: X: is not accessible. The parameter is incorrect.

- Event Viewer contains System error "NTFS: The default transaction resource manager on volume X: encountered a non-retryable error and could not start. The data contains the error code.

- Tried moving hard drive to another computer. It shows up in File Manager but when a folder is selected it cannot display and locks up.

- Tried again and Disk Management shows X: drive with RAW format now. "Healthy Basic Data Partition"


I would appreciate ideas for how to fix this problem. I get the impression the data is fine but something is wrong or corrupted that doesn't allow access to the drive.


Thanks,

Dave

:)

 

Hard Drive not Showing

Hi Lori,

Thank you for posting back.

• How are you connecting the Hard drive to your computer?
• Have you tried connecting the hard drive to a different computer and check if it works?

It's possible that your USB drivers are corrupt. I suggest you to try the following steps and check.

• Press Windows Key +R and type
  devmgmt.msc to open Device manager.
• Expand Universal Serial Bus controllers
  at the left bottom.
• Right-click the first USB controller under Universal Serial Bus controllers, and then click on
  Uninstall to remove it.
• Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

Keep us posted with the status of the issue to assist you further.

Thank you.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

exterior hard drive usable?

Hi,

Thank you for posting in Microsoft Community.

I suggest you to follow the below steps and check if it helps.

• Plug USB hard drive into old computer.
• Open File Explorer (Win+E) and open the USB drive.
• Open another File Explorer window and open your documents folder.
• Drag files to the USB drive.
• Move drive to new computer.
• Drag files to their new homes in the matching documents/pictures/videos/whatever folders you use to organize.

Please let us know if you have any further issues. in uploading/ transferring data.

Thanks.