Windows 10: USB Headset problems with Windows 11

I have an Acer Aspire a514-54-5819 with Windows 11 Home Version 23H2 22631.3737 and have tried using 3 different headsets: Logitech Zone Vibe 125 USB dongle, Yealink UH37 wired USB and Plantronics Blackwire 3325 wired USB. They work just fine on a Windows 10 laptop and I did not have any issues with the Logitech Zone Vibe 125 when they were connected via Bluetooth. It doesn't matter which headset I use, the audio will randomly stop working on any program when I try one of the following:- Make/take a call or meeting with Zoom- Increase/decrease the volume using the headset controls- I

:)

 

Headset problems

Hi Ricky,

We'd like to verify a few information regarding the problem you encountered with your USB headset.

• Is this the first time you're trying to install or connect your USB headset to your computer?
• Have you tried connecting it to a different USB port on your computer?
• When you connected your headset, did the PC recognize it?

To help us isolate and address the issue, we suggest that you perform the hardware troubleshooter. Follow the steps below:

• Open your Control Panel.
  
• Under System and Security, click Find and fix problems.
• On the left pane, click View all.
• Click Hardware and Devices.
• Hit Next and follow the on-screen instructions.

Update us with the result so we can further assist you.

Regards.

 

Good surround sound headset

I know you say you're not that guy, but stepping into the $250+ range really brings a change in build quality that might have you never having to buy another set. Otherwise, getting 6 speakers with decent sound in a headset is hard, and that's what you are asking for, and I have no suggestions, but just a bump up the list. *Stick Out Tongue

 

Master volume for USB headset not working. Win10

Hi,



Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand that the USB Headset audio controller is not working. I will definitely assist you.



This issue may occur due to audio controller is corrupt. Try the below methods and check if it helps to resolve the issue.

Method 1.

I would suggest you try to connect in different port and check f it helps. If the issue still persist try below method.



Method 2.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• Press Windows key + R and click on Control Panel.
• Click on View by: category and click on Small icon.
• Now click on troubleshooting and click on Hardware and Sound.
• Click on Playing Audio and Click on Next button.
  

Method 3.

I would suggest you to un-install the audio controller from the Device Manager and check if helps. Follow the steps:

• Press Windows key + R and type devmgmt.msc and hit the Enter.
• Go into Device Manager and expand Universal Serial Bus controller.
• And right click every device under the Universal Serial Bus controllers node related to USB headset and remove them at a time.
• Restart the computer, and then reinstall the USB controllers.

Hope this helps, post us with the status we will be glad to help you.