Windows 10: USB HUB Error Code 31 Inspirion

Laptop USB not working and laptop bluescreen crashes on external powerThis device is not working properly because Windows cannot load the drivers required for this device. Code 31 The size of the buffer is invalid for the specified operation. Device USB\ROOT_HUB30\5&32671a4f&0&0 had a problem starting. Driver Name: usbhub3.inf Class GUID: {36fc9e60-c465-11cf-8056-444553540000} Service: USBHUB3 Lower Filters: Upper Filters: Problem: 0x1F Problem Status: 0xC0000206 I have repeatedly uninstalled and reinstalled USB and updated all firmware and drivers.

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error code 31

Hi Roderick,

To resolve the error code that you encountered, we recommend that you check this support page article:
Error codes in Device Manager in Windows. Please refer to
Code 31: "This device is not working properly" section and follow the suggested troubleshooting steps.

Feel free to post back if you need more help.

 

USB HUB

Hi,

Incompatible USB hub driver is one of the possible reasons why this issue is happening. We recommend uninstalling the USB Root Hub driver and see if it helps. Follow the stepes below:

• Open Device Manager.
  
• Double-click Universal Serial Bus controllers to expand.
  
• Right-click USB Root Hub, then click Properties.
  
• Go to the Driver tab.
  
• Click Uninstall.
  
• Restart your computer.
  

Note: Restarting your computer will automatically reinstall a generic driver for your computer. Also, we suggest connecting your USB hub while performing the steps.

If the issue still persists, let's disable the USB selective suspend settings thru Power Options to resolve the issue. Follow the steps below:

• Type Power Options in the search box, then press Enter.
• Locate USB settings > USB selective suspend settings.
• Select Disable.

Keep us in the loop with the result.

 

Generic superspeed usb hub error after 1809 update

Hi CerenDemirci,

Thank you for writing to Microsoft Community Forums.

• Can you access the USB from Windows explorer?
  

Windows has stopped this device because it has reported problems. (Code 43), this error is an indication of corrupted loaded drivers. By default, Device Manager only displays drivers of
connected devices, sometimes windows can get "confused" with the old drivers in the system. I suggest you to follow the steps mentioned below and let us know if it is fixed.

Method 1: Install Generic driver.

1. Connect one of the USB hubs.
2. Press Windows and
   R key together on your Keyboard.
3. Type devmgmt.msc and hit enter.
   
4. Right click on the Generic super speed USB hub.
   
5. Click on Update Driver.
6. Click on Browse my computer.
7. Select Browse, navigate to: C:\Windows\winsxs when it asks for the driver location.
   
8. Click on Install to install the Windows generic file.
   

Method 2: Uninstall and reinstall Driver.


I would suggest you to follow the steps
provide by Aswin_Ananad on 6th April 2016. For more information, check the Microsoft article on
USB Device not recognized.
Let us know if you need further assistance regarding this issue.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator