Windows 10: USB Hub not working on startup since last weeks update May 2020

I have a windows 10 laptop.
The keyboard and mouse are attached via a usb port on the monitor.

I had no issues until this week around 17th May .


Now, when i turn on my laptop the keyboard works to let me enter my bitlocker password, but when i get to the windows login screen, i have to unplug & reattach the usb hub laptop to make it work.

Its clear there is no issue with the keyboard as it works when entering the bitlocker password, but the latest windows update seems to have broken windows ability to see the keyboard on startup.

Any advice on how to fix this would be much appreciated.

Thanks.

:)

 

USB HUB

Hi,

Incompatible USB hub driver is one of the possible reasons why this issue is happening. We recommend uninstalling the USB Root Hub driver and see if it helps. Follow the stepes below:

• Open Device Manager.
  
• Double-click Universal Serial Bus controllers to expand.
  
• Right-click USB Root Hub, then click Properties.
  
• Go to the Driver tab.
  
• Click Uninstall.
  
• Restart your computer.
  

Note: Restarting your computer will automatically reinstall a generic driver for your computer. Also, we suggest connecting your USB hub while performing the steps.

If the issue still persists, let's disable the USB selective suspend settings thru Power Options to resolve the issue. Follow the steps below:

• Type Power Options in the search box, then press Enter.
• Locate USB settings > USB selective suspend settings.
• Select Disable.

Keep us in the loop with the result.

 

win8.1 and inoperable case usb hub

Hey guys,

I did a fresh install of win8 and updated/installed to win8.1. Now my usb2.0 hub on my case is completely inoperable. The hub did work on my previous install of win8. Devices work when installed onto the usb ports of the motherboard. I figure that this is some type of windows driver issue, being that usb support is supposed to be native in win8.1, I just don't know what driver it is or where to download it.
Or I could be completely wrong.

Any idea's or suggestions?

EDIT: I noticed that devices are getting power then plugged into the hub, the OS is just not recognizing them. I've tried this with my usb headphones and a usb drive.

 

USB Hub

Hi,

This might be a power setting or driver issue. As an initial workaround, we suggest updating the USB driver and see if it helps. If updating did not work, try rolling the driver back to its previous version before this issue occurred. Follow the steps on
how to roll back driver:

• On the Search bar or Cortana search, then type Device Manager and hit
  Enter.
• Select the Human Interface Devices to expand it.
• Click the driver corresponding to the USB hub that has problem, right-click on it then select
  Properties.
• Under Driver tab, click Roll Back Driver button to roll back driver.
  

Update us with the outcome so we can provide further assistance.