Windows 10: USB Microphone with Jack headset - Not working together

I have a PC running windows 11. Had a Jack headset which worked fine on Fortnite/YouTube etc etc. Have since bought a USB microphone. Since connecting this to the PC, the audio will only come out of the monitor. No audio will come out of the headset despite choosing the headset at the default device. Please advise on how I can use the USB mic and Jack headset at the same time.

:)

 

microphone jack not working

So i finally decide to buy a headset, and i plugged the headphone jack into the audio jack which works,but when it comes to microphone jack it don't work.
it doesn't show that its a headset on windows 7 audio device, so i thought i'll try my case sound jacks..but i have 2 connectors on the case 1 is AC_97 and another is HD_Audio and i don't know which one i plug into i only have one F_audio connector on my motherboard,is that even the right socket to get my case audio jack to work?
Someone help me please

 

Analog Headset Not Working Properly in Front Jack

Hi Carter,

Please answer the below questions to get a better clarity on the issue.

• 
  Does the headset has 2 different jack?
  
• 
  What is the make and model of the stereo headset?
  

If you are using a single jacked headset with an integrated microphone, please be informed that this headset won’t work in computers as the headset should have a dual jack for speaker and microphone to work in the Computer.

If you are using a double jacked headset, please refer to the below article and try the troubleshooting steps explained.

https://support.microsoft.com/en-us...67a-98d2761a770d/fix-sound-problems#v1h=tab01



Let us know if you need further assistance for Windows 10, we will be glad to help you.

 

headset microphone not working

Hi

Welcome to Microsoft community.

Given the steps you've already taken, it seems you've covered the basic troubleshooting methods. However, there are a few more things you could try before concluding that the headset's microphone is broken:

1. Test the Headset on Another Device:
   
   • If possible, plug your headset into another computer or a compatible device. This can help determine if the issue is with the headset itself or your computer.
     
2. Inspect the USB Port:
   
   • It's possible the USB port might have been damaged when the headset was tugged out. Try using the headset with a different port, which you've done, but also check if other devices work correctly in the same port where the headset failed.
     
3. Disable USB Selective Suspend:
   
   • Go to Control Panel > Hardware and Sound > Power Options.
     
   • Click on “Change plan settings” next to your current power plan.
     
   • Click on “Change advanced power settings”.
     
   • Expand “USB settings” and then expand “USB selective suspend setting”. Set it to Disabled.
     
4. Check Sound Settings in Control Panel:
   
   • Go to Control Panel > Hardware and Sound > Sound.
     
   • Under the Recording tab, right-click an empty space and make sure "Show Disabled Devices" and "Show Disconnected Devices" are checked.
     
   • If your microphone appears, enable it and set it as the default device.
     
5. Try a Different USB Cable (if detachable):
   
   • If your headset uses a detachable USB cable, the cable itself may be faulty. Try a different USB cable if possible.
     
6. Update Motherboard USB Drivers:
   
   • Sometimes, the issue might not be with the device but with the USB drivers of your motherboard. Visit the motherboard manufacturer's website to download and install the latest USB drivers.
     
7. Check if the Microphone is Disabled in BIOS/UEFI:
   
   • Although not common, some BIOS/UEFI settings might have options to disable microphone input for privacy reasons. Check your BIOS/UEFI settings to make sure the microphone or audio input is not disabled.
     
   • Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.
     
     If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
     
8. Use a USB Hub with External Power:
   
   • In some cases, the problem might be due to insufficient power being supplied to the USB ports. Using an externally powered USB hub could help in such situations.
     

If after trying these steps, the microphone still doesn't work but is recognized by your PC, it could indeed be a hardware issue with the microphone component of the headset. Given that the audio playback works fine, it points towards a problem isolated to the microphone. In such a case, contacting the manufacturer for a warranty claim (if applicable) or considering a new headset might be the next steps.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist