Windows 10: USB Mouse and Keyboard controls disappear from wakening from sleep mode

Just upgraded to windows 10 ran update and updated same. Now when the computer wakes from sleep mode both the keyboard non functional and mouse will not work mouse pointer disappears


Thanks

:)

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/keyboard/common-issues

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Windows 10 usb keyboard and mouse not working

Hi,

To assist you better, answer the below question.

I would like to know if you are getting any message when you connect the USB Keyboard and Mouse?


I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.


Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.

Hope the above information was helpful. If you need further information assistance, we will be glad to assist you.

 

Usb keyboard and mouse not working

Hello Raj,

We understand your concern in this regard.

As I explained in my earlier response, the problem might be with the incompatible drivers or might be device compatibility on Windows 10. Suggest you to check if any yellow exclamation mark appears against the USB controllers. Press Windows logo key+ X,
select Device Manager from the list. Spot and expand the Universal Serial Bus Controllers. Now see if you find any instance for connected Mouse or Keyboard or Card reader appears there. Double click on it to see the device working status.

Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

• Press Windows key + X, and then click Run.
  
• Type devmgmt.msc, and then click OK. Device Manager opens.
• Expand Universal Serial Bus controllers.
  
  Note You might have to scroll down the list to find this item.
• Right-click the first USB controller under Universal Serial Bus controllers, and then click
  Uninstall to remove it.
• Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
• Check the USB device to see whether it is working.

Meanwhile go to computer manufacturer website and try to install chipset drivers. You can search them using device model number. Please refer the suggestion provided by Andre Da Costa from this link:

How to: Install and Update Hardware Drivers in Windows 10

Let us know to guide you further.