Windows 10: USB Mouse Not Recognised On Boot Up?

Hi, I am running Windows 10 Home Edition (64) and my USB mouse isn't recognised on boot up? No cursor on screen but underneath of the mouse it's lite up red as usual. The USB keyboard works perfectly fine. Once the desktop computer has booted up I have to unplug the USB mouse and then plug it back in again with the bing bong sound and then it works fine. If I shut the computer down and boot it back up again it will work fine but if I turn it off completely at the mains switch then the cursor will disappear again on boot up? Any help would be most appreciated! Cheers.

:)

 

USB wireless mouse 'USB device not recognised'

Hi,

There are a lot of possible reason why this issue has occurred. We have some
questions for your to isolate this matter:

• 
  Have you tried using the USB mouse to other computer?
  
• 
  Is this happening with other devices?
  
• 
  What other troubleshooting steps have you done so far?
  

We suggest that you perform these methods of troubleshooting steps and check if there's any changes:

Method 1: Run the
Hardware and Devices Troubleshooter.

To run the
Troubleshooter,
follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to run the troubleshooter
  

Method 2: Update your drivers.

To know how to update your drivers, click
here.

Method 3:
Run SFC Scan.  

To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Method 4:
Run DISM Tool.  

To run
DISM Tool, follow these steps:

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type the following command:  
  
  • 
    DISM.exe /Online /Cleanup-image /scanhealth  
    
  • 
    DISM.exe /Online /Cleanup-image /Restorehealth  
    

NOTE:
This might take a while to finish scanning.
Do not cancel. 

Method 5: Clean Boot.

To perform a
Clean Boot, click
here.

Note:
Reset the computer back to
Normal Mode
once you are done with the troubleshooting by following the section
"How to reset the computer to start normally after clean boot troubleshooting"
from the same article.

If the issue persists, it is possible that the
device itself has issues. We suggest that you
contact the store
from where you
bought the device.

Let us know how it goes.

Regards

 

USB port not recognising Mouse or Keyboard on LAPTOP ( It is recognising Xbox one controller and phone charger)

Thanks for the reply, It is much appreciated.

• I tried Safe boot (no luck)
• All updates are fine.

All devices work in the second port. It just seems to be that 1 port that only recognises the xbox box controller and phone.

It just wont pick up mouse or keyboard. I'm going to try and see if any external drives will be picked up.

I could just buy USB splitter for the port that's recognising everything , but the problems really racking my brains.

I know that if it was a USB hardware issue , nothing wold be getting picked up at all.

The keyboard worked in the port for a day then just stopped recognising it.

 

Unknown USB Device (Code 43) on USB Mouse

Hi

I have been going round and round in circles trying to fix a problem with USB mice.

Here's the problem:

1. I have two Windows 10 laptops
2. Windows 10 is up to date on both laptops
3. I have two USB Mice
4. Neither of the mice are now recognised by either laptop
5. Both mice work perfectly well in a third laptop running Linux Mint and also on a Raspberry Pi

I have tried the following steps:

1. Updated all the drivers, including USB
2. Adjusted the USB power settings so the ports are not powered down to save power
3. Run the Hardware Troubleshooter
4. Booted in safe mode
5. Removed the mouse driver

Having carried out the last action, I discovered some very strange behaviour:

1. Having removed the mouse driver, I then plug in either of the mice.
2. The system instantly recognizes it as a USB Mouse and installs all the driver.
3. I get all the normal notifications telling me that it has been discovered, installing it and then ready to use.
4. The mouse works fine for between 5 and 20 minutes.
5. I then get a notification that the USB device is not recognized.
6. Device Manager shows an Unknown USB Device (Device Descriptor Request Failed) entry in the USB section.
7. The system then refuses to recognise the mouse no matter how many times I pull it out and plug it in again or restart the machine.
8. If I plug the other of the two mice in, the system recognises and the pattern repeats.
9. After that, the system fails to recognize either device.

This is driving me insane!

If anybody has a solution, that DOES NOT CONTAIN ANY OF THE ABOVE, OR IS SIMPLY A STOCK ANSWER, please do let me know!!