Windows 10: USB Mouse unresponsive

When I first boot up my Windows 10 workstation, my USB mouse is unresponsive. A simple log off and back on restores mouse functionality. No other approach fixes the issue, i.e. unplugging the USB dongle. The issue is consistent. What might be causing this issue?

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Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Unresponsive back USB ports

You've done practically everything you can. From what it looks you listed you even tried completely different operating system installs to no avail. How about the Windows Installation's reaction to USB kb/mouse? What about booting an Ubuntu Live CD? I'd like to rule out busted USB ports.

 

Usb keyboard and mouse not working

Hello Raj,

We understand your concern in this regard.

As I explained in my earlier response, the problem might be with the incompatible drivers or might be device compatibility on Windows 10. Suggest you to check if any yellow exclamation mark appears against the USB controllers. Press Windows logo key+ X,
select Device Manager from the list. Spot and expand the Universal Serial Bus Controllers. Now see if you find any instance for connected Mouse or Keyboard or Card reader appears there. Double click on it to see the device working status.

Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

• Press Windows key + X, and then click Run.
  
• Type devmgmt.msc, and then click OK. Device Manager opens.
• Expand Universal Serial Bus controllers.
  
  Note You might have to scroll down the list to find this item.
• Right-click the first USB controller under Universal Serial Bus controllers, and then click
  Uninstall to remove it.
• Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
• Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
• Check the USB device to see whether it is working.

Meanwhile go to computer manufacturer website and try to install chipset drivers. You can search them using device model number. Please refer the suggestion provided by Andre Da Costa from this link:

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Let us know to guide you further.