Windows 10: USB not recognizing external hard drive

Discus and support USB not recognizing external hard drive in Windows 10 Drivers and Hardware to solve the problem; Brand new laptop does not give connecting sound when usb drive is plugged in. Drive works on older computer and usb port on new computer works with... Discussion in 'Windows 10 Drivers and Hardware' started by Misha326, Feb 21, 2019.

  1. MISHA326
    Misha326 Win User

    USB not recognizing external hard drive


    Brand new laptop does not give connecting sound when usb drive is plugged in. Drive works on older computer and usb port on new computer works with other peripherals. Restarted with drive already plugged in and there was no new hardware found. Device Manager shows no problems and only the computer's main hard drive shows up under drives.

    :)
     
    Misha326, Feb 21, 2019
    #1
  2. TWYNOG
    twynog Win User

    External hard drive not recognised

    Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.
     
    twynog, Feb 21, 2019
    #2
  3. VALLERO
    vallero Win User
    external hard drive not recognized


    Hello zbook
    #1) I have tested the external drives in three different computers, win10 pro, Win10, and XP. The results are identical. When I plug in the external hard drive windows signals a new device with an audio signal and the light comes on on the external drive. The results on all three pc's is identical in disk manager, file explorer and device manager.
    #2) I have tried all solutions presented to me by FreeBooter, from the simplest solution of uninstalling the external drive in device manager and rebooting windows, to using the various third party software that was suggested, obviously with out success.
    #3) The attached screen shots will only show one of the drives attached because I don't have enough free USB ports to attach two drives and I didn't think it would have been a good idea to use a hub.
    #4) one strange thing about one of the drives is that now device manager lists it as a Toshiba drive although it is a Western Digital.
    #5) Sorry but I have no way of getting a photo of BIOS


    USB not recognizing external hard drive [​IMG]


    USB not recognizing external hard drive [​IMG]


    USB not recognizing external hard drive [​IMG]

    I look forward to reading your comments
     
    vallero, Feb 21, 2019
    #3
  4. CASEYCARTER1
    caseycarter1 Win User

    USB not recognizing external hard drive

    usb external hard drive not being recognized.

    how do I get my computer to recognize my usb external hard drive?
     
    caseycarter1, Feb 21, 2019
    #4
Thema:

USB not recognizing external hard drive

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