Windows 10: USB peripherals and monitor freezing. Help.

Hi all, so recently I've been on my PC and all of a sudden my USB ports disconnect and reconnect, followed by my monitor freezing up and I am unable to get around this apart from restarting my entire PC. This issue is sporadic and is becoming a real issue for me.


Here's an example of an event log from when my USB ports disconnect/reconnect and my monitor freezes up. Some things I've tried; updating my drivers, windows is up to date, I have no viruses etc. Power saver settings on USB and power management plan have been adjusted to stop USB ports sleeping. I just need some alternative advice.


Thanks for your time :


Log Name: Microsoft-Windows-Kernel-EventTracing/Admin

Source: Microsoft-Windows-Kernel-EventTracing

Date: 28/01/2020 11:46:38

Event ID: 28

Task Category: Provider

Level: Error

Keywords: 2048,512,Provider

User: SYSTEM

Computer: DESKTOP-CLOVF9M

Description:

Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />

<EventID>28</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>3</Task>

<Opcode>25</Opcode>

<Keywords>0x8000000000000a20</Keywords>

<TimeCreated SystemTime="2020-01-28T11:46:38.851802000Z" />

<EventRecordID>127</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="6452" />

<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>

<Computer>DESKTOP-CLOVF9M</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="ProviderGuid">{8444a4fb-d8d3-4f38-84f8-89960a1ef12f}</Data>

<Data Name="ErrorCode">3221225473</Data>

</EventData>

</Event>

:)

 

USB Targetted Peripheral List

I am a design engineer developing a USB peripheral and would like to obtain the USB Targeted Peripheral List (TPL) for some current Nokia phones. This is detailed design information that should be available for the USB interface implemented on Nokia phones.
Does anyone here know how to obatin this information?



I went through the Nokia support helpline who recommended the Nokia Beta Labs site. It doesn't seem that this site is appropriate.

 

Constant Peripheral freezing,suspected USB and/or MoBo issues. No BSOD


The long and the short (I'd appreciate a read-through before deciding this is the wrong place to post) :

System Details:
Windows 10 Home ver: 1703
Build: 15063.250
CPU: i7-5820K
RAM: HYNIX 16GB @2400MHz
VGA: NVIDIA GeForce GTX 1060
MoBo: Gigabyte X99-UD3-CF
Bios: F22
Mouse: Steelseries Rival 300
Keyboard: Logitech Mechanical gaming G410

Problem Description:
*Mouse and Keyboard and any other USB peripherals will stop responding several times throughout the day. No specific usage or program is noticed to be running. This happens during gaming, as well as during web-browsing or word-processing.

*Screen remains on and functioning, peripherals do not respond and remain unresponsive until a hard reboot.

*Reliability monitor shows no crashes, only that I rebooted unexpectedly (hard reboot).

Until today that is! Here is the report from within reliability monitor:

Event Signature
Event Name: LiveKernelEvent
Code: 144
Parameter1: 1010
Parameter2: ffff8001dc986970
Parameter3: 0
Parameter4: 0
OS Version: 15063_0_10
Service Pack: 0_0
Product: 1_768
OS Version: 10.0.15063.2.0.0.768.101
Region ID: 1037

Additional Info
Bucket ID: LKD_0x144_UNHANDLED_TRANSFER_EVENT_TRB_COMPLETION_CODE_USBXHCI!TelemetryData_CreateReport_VEN_8086_D EV_8D31_REV_05
Server Details: c737cc5c-6351-4b3c-b820-824a3bcc7447

Steps I have already Taken:

Updated Windows via Windows Update
Updated all relevant drivers via Gigabyte website (chipset, LAN, USB, Audio, Video)
Updated BIOS
Switched keyboard and mouse to USB 2.0 ports
Run chkdsk /r
Run SFC/Scannow
Scanned for and removed any malicious software using ESET Antivirus, Malwarebytes, Hitman PRO, ADW Cleaner, Junkware Removal Tool

Any help is greatly appreciated.

 

2nd and 3rd monitors freezing

Hi,



Thank you for writing to Microsoft Community Forums.



I understand how annoying it can be when the monitors freezes at the middle of some work. Thanks for the information provided by you on the post.
To understand the issue better, we need some information.

• Did you observe any changes to the system recently, such as Updates to driver or Windows?
  
• What is the make and model of the PC?
  
• What is the make and model of the all the three monitors?
  
• How the other 2 monitors connected to the PC?
  

However, you can try the steps below and check if it works for you.

Device Drivers settings.

1. Press Windows + X key from the keyboard and select
   Device Manager.
   
2. Expand Display device. Right click on the device listed and select
   Update drivers
   
3. You will receive a prompt
   Search automatically for Updated driver.
   
4. Restart the PC and then check if the Monitor 2 & 3 freezes after sleep.
   

We await your response.



Aditya Roy

Microsoft Community – Moderator