Windows 10: USB port dead overnight

I bought a new PC less than a month ago specifically HP Pavilion Gaming Laptop - 16-a0006nl and I immediately noticed that, while in my previous PC whenever I switched it off the devices connected by USB were also not getting powered anymore, in the new PC they stay on. I noticed it because I have a mouse where the scroll wheel is lit up when the mouse is switched on and when I switched off the new PC for the first time the light on the mouse stayed on even after. I tried waiting but it didn't turn off. So I made it a habit of always disconnecting everything from the usb ports every evening

:)

 

USB port dead

Hello Adam,

We appreciate the details that you've provided about your USB port issue. This may have occurred due to software conflict or a hardware issue. For us to help you with this, kindly answer the following questions for further research:

• What is the current build and version number of your Windows 10? To check, press the Windows key, type winver, and press the Enter key.
• We'd like to clarify the uninstalling and installing usb hub part. Have you tried
  
  updating your USB port driver? Have you tried uninstalling the driver and let Windows install the compatible driver?
  
• Have you tried rolling back the USB port driver to its previous version?

Meanwhile, in order to save power, Windows switches your USB controllers off when they’re not in use. We suggest that you check your Power management settings:

• Type Device Manager in the Windows search field and open it.
• Expand the Universal Serial Bus controllers branch.
• Double-click the first USB Root Hub device in the list.
• Click the Power Management tab.
• Un-check the Allow the computer to turn off this device to save power checkbox, and click
  OK.
• Repeat steps 3-5 for each USB Root Hub device in your list of Universal Serial Bus controllers.

We'll be waiting for your reply.

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

USB port dead

Thank you for your prompt reply. For us to further isolate if this is an issue with the driver or hardware, can you tell us if all of the USB ports are experiencing this issue?

Meanwhile, kindly roll back the driver to the previous version by following the steps below:

• Press Windows + R on the desktop screen.
• Type devmgmt.msc and hit enter.
• Expand the category you want and right click on the driver and select properties.
• Navigate to driver tab and click on
  RollBack driver.

Kindly get back to us.