Windows 10: Usb ports don't work

It was a problem a few days ago with my old pc what i am about to sell. I got to a service and now it worked. But i wanted to reinstall the windowsto sell and now its the language selectionfirst step and its not working. My keyboard and mouse is lighting but there is no cursor on the monitor and the keyboard is not working. Now the only thing i can do is to go to service again if no one can help here.

:)

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

non working USB ports

Hi,

In order for us to better assist you, please provide the following information:

• What happens when you try to connect a device?
• Are you receiving any error messages?
• Did you make any changes to the computer prior to this issue?

We suggest you to click this
link, check the post of Azaruddin Syed and follow the steps provided to troubleshoot USB ports.

Let us know how it goes. Thank you.

 

USB port not working

I have an HP Pavilion dv6604nr laptop. I have 3 USB ports, 2 located on the left side and one located on the right side near the power supply port. For some reason, one of the USB ports on the left hand side will not recognize anything that is plugged
into it. I have done all the steps and suggestions that is posted on this site, and still can't get it to work. The message I get is "The last USB device that was connected has malfunctioned and Windows does not recognize it." It shows in the Device Manager
as Unknown USB Device(Port Reset Failed). When I have a USB device plugged into the non-working port, it shows up in the Devices and Printers folder, but the device does not work. I am at my wits end. Can anyone help me or suggest any other things to try?
Oh, I am running Windows 10 pro.