Windows 10: usb ports not working - drivers say ok but not displaying

while using an external cd player, cd got stuck and since removing player, usb port not working. Any device does not show when plugged in. Checked drivers and all say ok but no drive show in file explorer.

:)

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

USB ports not working but drivers say they are HP

Hi Jake,



Thank you for contacting Microsoft Community.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• PressWindows key + X and click on
  Control Panel.
• Select Troubleshooting.
• Select View all on the top left corner.
• ClickHardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: You may try to uninstall and reinstall the USB drivers in Windows 8.1 compatibility mode and check if it helps.

Follow the steps to uninstall the USB drivers:

• Press Windows Key + X key and click Device Manager.
• In Device Manager, double click to expand "Universal Serial Bus controllers".
• Right click on the Host Controller, click "Uninstall" and click "OK".
• Select the option to Delete driver software.
• Uninstall all items under "Universal Serial Bus controllers".
• Restart the computer after its uninstalled.

Now download the drivers the manufacturer website and install it in Windows 8.1 compatibility mode. Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for “and select Windows 8.1 operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

https://www.asus.com/Motherboards/P7H55M/HelpDesk/

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

USB Ports not working

Hi Marvin,

We appreciate your interest in Windows 10.

As you are facing issues with accessing the USB ports on your device, do not worry we will help you with this issue.

Do let us know the make and model of the device?

This issue might have occurred due to corrupted drivers on your device. Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if there are any drivers with exclamatory mark in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Check for the drivers with exclamatory mark in yellow triangle.
• If so, right click on the driver, click on Properties
  and check the device status.
• Also, try to update the drivers by click on Update driver software
  under Drivers tab in Properties window.

Step 2: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Hope it helps. Reply to the post with an updated status of accessing the USB ports for further assistance.

Thank you.