Windows 10: USB ports sometimes stop working after waking up from hibernation

I have an ASUS laptop and I have been facing an issue where the USB ports sometimes stop working after waking up from hibernation. I mean, every device that is plugged into them stops working, such as wireless mouse, wireless keyboard, wireless gaming controller, USB headset, USB thumb drive etc. Unplugging and replugging the devices does not fix the issue.The only solution I'm aware of is rebooting the laptop.

However, when this USB port issue happens, another one arises, in which Windows gets stuck at rebooting screen, so I need to shut down the system by pressing and holding the power button. This seems to happen randomly, most of the times the USB ports work fine after waking up from hibernation. However, yesterday this issue also happened after a normal startup, which had never happened before.

I have already unchecked "Allow the computer to turn off the device to save power" at Power Management tabs for USB Root Hub (USB 3.0) in Device Manager, for all of the entries available after showing hidden devices. I have also already disabled "USB selective suspend setting" in Advanced settings for all existing power schemes, both for on battery and plugged in modes. Tough, I don't believe these options are related to my issue at all.

I have even turned off power saving option in my laptop BIOS, but it didn't solve the issue either. I'm running out of things that I think might be causing this issue. I wonder if it's a hardware problem, where the USB hubs stop working randomly. I have also considered refreshing Windows and hope this issue does not happen anymore, but I'm not sure doing this will do any help. Thanks in advance.

Info:

OS: Windows 10 Home Single Language x64 version 1709 (build 16299.125)
laptop model: ASUS X550LN-BRA-548H
USB ports: 2xUSB 3.0 + 1xUSB 2.0

:)

 

No more Bluetooth Sync possible after Notebook Standby

Some more information:

Before Hibernation, Activesync Connection Settings show several comm ports available. After waking up from Hibernation only one port is available and it is not the Bluetooth port.



Why would these ports disappear after Hibernation?

 

Windows 10 sleep turns into hibernate after a while

When I put Windows 10 to sleep, then wake it up within a few minutes, it wakes up promptly as expected after a sleep. And it wakes up if I tap my keyboard, which also is expected.

But if I come back to wake the computer after a long time, it appears to have settled into hibernation.

1. The keyboard will not wake it up. I have to press the power button.

2. The manufacturer startup screen is displayed like on hibernation resume, and the resumption takes a long time sometimes.

Why does sleep turn into hibernation? Can I stop this behavior? All of the above happens while my Dell laptop is plugged in continuously.

Tom

 

Hi Ksio89,

Well looking to your text I've to say you will need to reinstall the Windows 8.1 or 7 that comes with your PC, looking to the Asus webiste - X550LN Driver & Tools| Laptops | ASUS Global
they do not have drivers at least from 2017.
Several persons that I know had to go back to Windows 7 or Windows 8.1.

Thanks.

 

Thanks for the reply, but I don't think reinstalling a previous version of Windows will solve the issue, and I don't want to go back either. This issue has started one or two months ago, and I have this laptop since July 2015, a few weeks before Windows 10 release. I updated to Win 10 as soon as it became available, and never had this issue until last November or December. More like Windows Update downloaded and installed broken drivers, or a cumulative update broke something, I don't know. I'll refresh Windows and see if it solves the issue.