Windows 10: USB ports turn OFF in Windows 11 safe mode.

Hello,I did a clean install Windows 11 on 25 januari 2024, i could go into safe mode to clear the Nvidia driver with DDU like i always do.Today new nvidia drivers came out and i started my pc into safe mode, i have to type my pin code to get into windows but this didnt work anymore, the keyboard and mouse stop getting power from the USB ports.I own a Logitech G815 keyboard and a Logitech G502 Hero mouse and i have the latest version of G-HUB installed.On januari 25 i installed the Logitech G-HUB version before the latest one and i updated to the latest version maybe the latest version could ca

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USB ports turn OFF in Windows 11 safe mode.

Hello,

I did a clean install Windows 11 on 25 januari 2024, i could go into safe mode to clear the Nvidia driver with DDU like i always do.

Today new nvidia drivers came out and i started my pc into safe mode, i have to type my pin code to get into windows but this didnt work anymore, the keyboard and mouse stop getting power from the USB ports.

I own a Logitech G815 keyboard and a Logitech G502 Hero mouse and i have the latest version of G-HUB installed.

On januari 25 i installed the Logitech G-HUB version before the latest one and i updated to the latest version 2024.1.515200 maybe the latest version could cause this problem, i uninstalled Logitech G-HUB but still the keyboard and mouse stop getting power in safe mode.

I dont know whats causing this problem when going into safemode.

My pc specs are:

Asus ROG Strix X570-E Gaming Bios v5003

AMD Ryzen 7 5800X3D @ 3.4 GHz

G.SKILL F4-3200C16D-32GFX

ASUS ROG STRIX-GTX1070-8G-GAMING

TUF Gaming VG249QM1A, G-sync ON

Windows 11 Home - 23H2, Build 22631.3085

I also made a movie from the problem.

 

Issue with USB ports turning off

Hi Mattx1,

Thank you for posting your question in the Microsoft Community.

1. Does the issue occur with all the USB devices plugged in to the PC?
   
2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
   
3. Did you make any changes to the PC prior to this issue?
   

Let us try these steps one by one to check if that makes any difference.

Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

1. From the Settings screen, choose Update & Security.
   
2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
   
3. Follow the on-screen direction to complete the process and if required please apply the fix it.
   
4. Once it is done, please reboot the computer and check the status.
   

Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
   
2. In Device Manager, expand "Universal Serial Bus Controllers".
   
3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
   
4. Perform same step for other devices. When completed, restart the computer.
   

All USB controllers will reinstall automatically.

Article for Reference.

Automatically diagnose and fix Windows USB problems:
https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Hope this helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

USB ports

Hi Frank,

Inserting and removing a USB device repeatedly may cause the USB port to stop responding. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work.

Here are few things that you can do to resolve the issue:

Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.

To scan for hardware changes, follow these steps:

• Click Start, and then click Run.
  
  Note If you are running Windows Vista, click Start, and then use the Start Search box.
• Type devmgmt.msc, and then click OK. Device Manager opens.
• In Device Manager, click your computer so that it is highlighted.
• Click Action, and then click Scan for hardware changes.
• Check the USB device to see whether it is working.

Turn off Allow the computer to turn off this device to save power.

• In the Device Manager dialog box, expand Universal Serial Bus controllers, right-click USB Root Hub, and then click Properties.
• In the USB Root Hub Properties dialog box, click the Power Management tab. Uncheck the
  Allow the computer to turn off this device to save power
  box.
  

Let us know how it goes after performing the suggested troubleshooting steps.