Windows 10: USB Serial Device Fails to Identify as COMx Port

I am struggling to get my SainSmart 3018 Pro to connect to my Acer Windows 10 laptop. I have read and installed . . . uninstalled . . . reinstalled . . . and found the device is under USB Input Device in my Device Manager. The software running the SainSmart 3018 is expecting the hardware to be in a COM port and cannot find it. Any ideas? Paul

:)

 

Changing the Port settings for Serial-USB.

Hi,



Thank you for writing to Microsoft Community Forums.

If you want to change the port settings, please follow the steps mentioned below:

1. Open Device manager (right click on start button
   and then on Device manager).
   
2. Then expand port (COMS & LPT).
   
3. Then right click on Prolific USB-to Serial Comm Port and then on properties.
   
4. Go to port settings and click on Advanced.
   
5. You will be able to make the changes on this screen.
   

Hope this helps.

 

Profilic USB-to-Serial comm port driver is not working

Hi Chancel,

To help us to determine as to why the Prolific USB-to-Serial Comm Port on your computer is not working, I suggest checking the status of the device in Device Manager. Here's how:

1. Right-click the Windows key and select Device Manager.
2. Expand the Ports (COM & LPT) category.
3. Right-click on your Prolific USB-to-Serial Comm Port and click
   Properties.
4. Under General, look for the Device status.

You may also run the Hardware and Devices troubleshooter. This automated troubleshooter will also help identify and fix issues that it finds.

1. Navigate to Settings > Update & Security.
2. Click Troubleshoot.
3. Under Find and fix other problems, click Hardware and Devices, then click
   Run the troubleshooter.
4. Follow the on-screen instructions.

Will be waiting for your response so I can help you further.

Regards.

 

Yellow ! next to Prolific USB-to-Serial Com Port (COM3)

Hi John,



Welcome to Microsoft Community and thank you for posting your query.



Based on your description, the issue seems like HooToo USB port driver is outdated. Let’s try simple steps and check if this help.



I recommend you to update the HooToo USB port driver and check if this helps. Follow the below steps.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Click on Universal Serial Bus to expand and right click on the port device and click on
  Update.
  

If the issue still persist, I suggest you to go to the USB manufacturer website and install the driver for Windows 10. If the available USB driver is not for Windows 10, try installing the driver in compatibly mode and check.

HooToo.com | Future Network for Today

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.