Windows 10: USB Serial driver installation causes BlueScreen

Hello, I would like to install the CH340 USB Driver from CH341SER.EXE - wch.cn website. It worked fine when I was on windows 10. However, trying to install it on windows 11 causes bluescreen. Windows automatically uses the FTDI which won't work for my device. So I tried installing the CH340 driver but I keep getting bluescreen message saying page fault in nonpaged area. Please help I really need to program my Arduino using windows 11.

:)

 

Windows 10 Bluescreen WDF_VIOLATION if USB device used USBSER.SYS and add to a Modem

We can always reproduce a bluescreen on Windows 10, if a USB device which used the USBSER.SYS driver is attached to a Windows Standard modem.



Environment:

• Windows 10 Pro, Final Build 10240, 64 Bit

Steps how to reproduce:

• Connect a USB device which used the USBSER.SYS driver
• Windows Device Manager displays the device in section "Ports (COM & LPT)"
  
  For example "Serial USB Device (COM3)"
  
  This is OK
• Start the "Phone and Modem" application
• Select the "Modems" tab and select "Add..." to "Install New Modem"
• Select "Don't detect my modem, I will select it from a list"
• Select "(Standard Modem Types)" and e.g. Model "Communication cable between two computers"
• Select the serial port which is used by the connected USB device (e.g. COM3 for this example)
• Windows starts installing the Modem... but...
• Bluescreen with information about an Error: WDF_VIOLATION
  

Notes:

• This error does not occur with USBSER.SYS driver on Windows XP, 7, 8
• I know that the USBSER.SYS driver is rewritten for Windows 10
  
  Perhaps this specific use case with the Modem assignment was not tested with this new driver?
• This bluescreen is reproducible with different connected USB devices which used the USBSER.SYS, e.g.:
  • embedded device with USB Stack from eCosCentric
  • embedded device with USB Stack from STMicroelectronics

Thanks for any help and support

Ralf Hüfing

 

USB composite device "driver error"

Can you send us a screenshot of the error message? We suggest uninstalling and re-installing USB drivers and check if the issue persists. To do that, please follow these steps:

• Right-click on the Start button and select Device Manager.
  
• Expand Universal Serial Bus controllers.
• Right-click on the first USB controller under Universal Serial Bus controllers, and then click on
  Uninstall to remove it.
• Repeat these steps for the entire USB controller under Universal Serial Bus controllers.
• Restart the computer. Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.

Regards.

 

Yellow ! next to Prolific USB-to-Serial Com Port (COM3)

Hi John,



Welcome to Microsoft Community and thank you for posting your query.



Based on your description, the issue seems like HooToo USB port driver is outdated. Let’s try simple steps and check if this help.



I recommend you to update the HooToo USB port driver and check if this helps. Follow the below steps.

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Click on Universal Serial Bus to expand and right click on the port device and click on
  Update.
  

If the issue still persist, I suggest you to go to the USB manufacturer website and install the driver for Windows 10. If the available USB driver is not for Windows 10, try installing the driver in compatibly mode and check.

HooToo.com | Future Network for Today

• 
  Right-click on the setup file of the driver and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.