Windows 10: USB Sound card has no audio cuts out after disconnecting mouse and keyboard several times.

Hello, I recently bought an external sound card to fix the audio problems that I was already having. https://answers.microsoft.com/en-us...essageId=d4a2b6b9-0bf8-4938-a9f3-074a48ee3d2c . Now when I plug in the sound card, it seems to work at first, then as soon as any sound is played, the sound cuts away as well as my mouse and keyboard turning off, this repeats four or five times until my mouse and keyboard works but I don't have any sound.


The usb sound card purchased: External Sounc Card, PHOINIKAS USB Audio Adapter with 3.5mm Headphone and Microphone Jack, Volume Control, Stereo Sound Card Plug Play, for Windows, Mac, Linux, PC, Laptops, Desktops 6-in-1, Black


PC specs in link posted above.

:)

 

connect/disconnect sounds

Hi,

The issue with connect/disconnect sounds could be due to the following:

• USB hub problem.
• Loose mouse, keyboard, monitor or USB connector
• Outdated software drivers
• Sound settings

We would like to know more information:

• Have you done any changes on your computer prior to the issue?
• Have you checked if your devices are plugged/connected properly to your computer?
• Is the issue happening when playing an specific game only?
• What troubleshooting steps have you done so far?

We will wait for your response.

 

Sound freezing for tenth of a second and usb audio interface disconnection

Hi Jarz,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I’m sorry to know that Sound freezing for tenth of a second and USB audio interface disconnects in Windows10. I apologize for the inconvenience caused to you and I will be happy
to assist you.

I suggest you to follow the below methods and check if that helps.

Method 1: Run the Hardware Troubleshooter- is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to
fix them. Follow these steps to run the troubleshooter.

a) Press “Windows Logo” + “W” keys from the keyboard.

b) Type “Troubleshooting” in the search bar and press “Enter”.

c) In the “Troubleshooting” window, click on “View All” on the left pane.

d) Click on “Hardware and Devices”.

e) Click on “Advanced” and then click on “Run as Administrator”.

f) Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Please check the detailed troubleshooting report and share that information with us. You may also try the suggestions given by the troubleshooter and check if that resolves the issue. If that doesn’t help, then try the next
method.

Method 2: Update Audio drivers and USB drivers and check that was causing the issue using the below steps.

Step 1: Check the Windows updates
for any latest driver updates.

Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.

a) Press “Windows Logo” + “W”
keys from the keyboard.

b) Type “Updates” in the search bar and click on
“Install optional updates” from the left pane.

c) From the “Windows Update” window, click on “Check for Updates” on the top left corner to receive a fresh list of updates and install all the updates listed there.

Step 2: Try updating the drivers from the
Device Manager.

a) Press “Windows Logo” + “X”.

b) Click on “Device Manager”.

c) Search for the Sound Card and the USB device
from the device list and right click on it and select “Update Driver Software”.

d) Follow the on-screen instructions and complete the installation of the latest driver.

If no drivers are available, then check in the Computer and sound card manufacturer’s website for the Windows 10 audio drivers for your sound card. If they are available, then download and install them on the computer.

Step 3: Update Driver Software from the Manufacturer’s website:

Go to the computer or sound card and USB device manufacturer’s website and search for the latest Windows 10 drivers available for the model and then install it by following the instructions given in the website.

For reference, you may check this link:

http://windows.microsoft.com/en-us/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Note: This article applies to Windows 10 also.

Please feel free to contact us, if you need any further help we would be glad to assist you.

Thank you

 

my audio, usb ports, keyboard and mouse are all not working... any suggestions?

my audio, usb ports, keyboard and mouse are all not working... any suggestions?