Windows 10: Usb sound driver issue

Hi, I have a soundblaster Katana and g6 plugged in via usb to a usb hub. Alot of the time when i boot the pc there is no sound except generic windows noises. Every time i have to troubleshoot the device and reinstall the current driver and reboot the pc for sound to come back. All drivers and device firmware is up to date. This has been going on for over a month now and i dont understand why its happening. I have the connect software and both devices are shown so no issues there. Any help would be great

:)

 

Unplugging USB disables sound

Hi,

Thank you for posting your query on Microsoft Community.

I understand that you’re having issue with sound, I will make sure to help you with this issue.

This issue may occur due to damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card. damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound
card.

I suggest you to follow the below steps and check if it helps:

• Right click on the volume icon which is on bottom right corner.
• Click on playback devices and highlight speakers.
• Then below click on properties.
• And then click on Advanced Tab and below click on
  Restore to default
• And then Apply and click on OK

If the issue still persist then I would suggest you to follow the steps from the below link:

No sound in Windows

http://windows.microsoft.com/en-US/...1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

(Steps are given for Windows 8.1 but same applies to Windows 10 as well)

Hope this information helps and let us know the status of the issue we will be glad to help you.

Thanks.

 

Windows 10 issues with USB sound interfaces

Hi George,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.



From what you have mentioned, I would suggest you to try these steps to see if it resolves the issue.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Recording Audio troubleshooter.

Method 2.

Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Sound, Video and game controllers.

c. Right-click on the Sound card and click on Update driver software.

d. Restart the computer and check.

No sound in Windows.

Refer the link below.

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

After installing Windows 10 sound driver is not available in Device Manager and issues with sound.

Hi John,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if sound driver is corrupt.

To assist you better, please provide us the information below:

• When you say that "there is nothing in the device manager for sound gone", is the sound driver available in the Device Manager driver list?
• Are you getting any error message on the computer?

I suggest you to refer to the steps provided in the below Microsoft Help Article and check if it helps.

Fix sound problems:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Please get back to us with an update on issue with sound on Windows 10, we will be happy to help.

Thank you.