Windows 10: USB Wireless Keyboard and Mouse Issue

I’m experiencing an issue with my Lenovo laptop where my USB wireless keyboard and mouse only work when plugged into one specific USB port. This problem is unique to the wireless keyboard and mouse; other USB devices, like storage drives work fine on all ports. the keyboard and mouse worked on all USB ports before this issue began.When I unplug the USB receiver for both from the working port, both the keyboard and mouse entries disappear from Device Manager. Plugging it back in results in both entries reappearing, but only one device works at a time depending on which receiver is plugged in,

:)

 

Wireless keyboard and mouse not recognized

We appreciate your response Sally. This will help us isolate the issue.



In the meantime, we recommend that you run the Hardware and Devices Troubleshooter on your PC. Kindly click
Start > Settings > Update & Security > Hardware and Devices > Run the troubleshooter. The troubleshooter will check if there is a problem and try to resolve it.



To verify that your wireless mouse and keyboard are still working, please try to connect it to a different computer/laptop. Wireless mouse and keyboard are usually battery operated, please check if you are using fresh batteries. On the other hand, connecting
a wired mouse and keyboard on your laptop will help us determine if issue is with the USB port. It is recommended to try using different USB ports.



There is a chance also that issue might be with compatibility or outdated drivers. Please provide the make and model of your wireless mouse and keyboard. To update the driver, please follow these steps:

• Right click on Start.
• Select Device Manager.
• In the list of hardware categories, find the device that you want to update (on this case Mice and Keyboard), and then double-click the device name.
• Click the Driver tab, click Update Driver.

Let us know how it goes.

 

keyboard and optical mouse usb

Hi,

To assist you better, answer the below question.

• Are you getting any message when you connect the USB Keyboard and Mouse?

I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.

Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps.

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
  

I suggest you to refer to the following Microsoft article on
Troubleshooting: Keyboards and check if it helps.

Common Microsoft Mouse and Keyboard Center Setup Issues - Microsoft Support

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Wireless USB Mouse Not Working

Hello,

We appreciate that you have isolated the issue for us. Since it is not happening to other wireless USB mouse connected to the same PC and to a different PC using the same wireless USB mouse, we can verify that there is no issue with the device connection.
Also, an outdated device has already been eliminated to the possible cause of this issue. As an initial recommendation, we would suggest that you reset the mouse itself. Here's how:

• Check the bottom of the mouse and look for a small button.
• Press the button and start moving the mouse until the cursor on the display starts to follow your mouse movements.

Let us know the results. We'll be glad to further assist you.