Windows 10: USB Wireless Mouse - not recognized on one port or gets disconnected

Hi all, I have since some time my new Notebook (Thinkpad T14). Windows 10 Pro x64 20H2 - performed System Update. I have a Logitech Wireless M705 Mouse as input device with an UBS-receiver dongle. The issue is that I have the problem that on one USB port, when I plug in the USB-receiver dongle, that it is not always recognized. If it is not recognized I can plug it into the second USB port, where it is recognized always ... if it is recognized, sometimes after some time (could not determine a pattern could be some hours) that it gets disconnected (like not recognized) and stops working -> have to plug into the "working" USB port. What could be the problem here? How to investigate and fix what the problem is? KR, Max

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USB Wireless Mouse - not recognized on one port or gets disconnected

Hi all,

I have since some time my new Notebook (Thinkpad T14).
Windows 10 Pro x64 20H2 - performed System Update.

I have a Logitech Wireless M705 Mouse as input device with an UBS-receiver dongle.

The issue is that I have the problem that on one USB port, when I plug in the USB-receiver dongle, that it is not always recognized.
If it is not recognized I can plug it into the second USB port, where it is recognized always ...
if it is recognized, sometimes after some time (could not determine a pattern could be some hours) that it gets disconnected (like not recognized) and stops working -> have to plug into the "working" USB port.

What could be the problem here?
How to investigate and fix what the problem is?

KR,
Max

 

USB Port Oddities


As part of my on-going Windows 10 problems, I discovered a USB-port related one that I do not understand. It started when I plugged a USB key into the upper port on the front of the computer, which was not recognized, so I tried two open ports on the back of the case, with the same result.

I took the key to my wife's computer, plugged it, and it was instantly recognized. I went back to my computer, and removed the wireless mouse transmitter from the lower port on the front, plugged it into the upper port, and had no mouse.

Final step was to plug a non-wireless mouse into the lower front port, the one that works for my wireless mouse; instead of loading the driver, nothing happened, so I replaced the transmitter, and the wireless mouse started working.

This is completely beyond my ken. I do know that the non-wireless mouse worked under Windows 7 when plugged in to either front port, but I don't recall if I had tried it with Windows 10 when I was having a problem with a new wireless mouse. USB keyboard, USB charging cable for wireless mouse, and USB 3 external hard drive all work.

Control Panel/Device Manager shows all USB devices working properly, but something is clearly amiss. Any ideas as to what and how to fix this collection of oddities?

 

Windows 10 Out stopped recognizing my wireless mouse

Hi,

Not recognized wireless mouse could be due to:

• Outdated Mouse driver.
• Faulty or loose wireless mouse USB receiver.

We would like to know some information:

• Have you tried using your wireless mouse on other computer and check if it works?
• Have you tried using other wireless mouse?
• Have you tried updating your mouse drivers?

In the meantime, please refer to the initila troubleshooting steps provided by Eeshwat Kumar on this

link.

Keep us posted.