Windows 10: USB3.0 driver issue

Hello, any help with the below would be greatly appreciated.

Surface Pro 3, Windows 10 Pro, 1909, Build 18363.815. Was fine until 4-5 months ago.

1. Noticed the fan kicking in when idle.
2. Task Manager showed "System" using ~15% CPU and "System interrupts" another ~10%.
3. This doesn't happen on restart - just kicks in at some point and continues until I restart.
4. Windows performance analyzer shows ACPI issue - screenshot here: WPA — ImgBB
5. I traced back to two drivers: "USB Root Hub (USB 3.0)" (usbhub3.sys) and "Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)" (UsbXhciCompanion.dll and USBXHCI.SYS)

- If I uninstall the "eXtensible Host Controller" via Device Manager, the entire "USB controller" node disappears.
- If I uninstall "USB Root Hub", everything under the "USB controller" node disappears except the "eXtensible Host Controller".
- However, in both cases, the problem is solved: "system" and "system interrupts" return to normal CPU usage.
- If I then scan for hardware changes, Windows re-installs the buggy drivers. The problem is temporarily gone, until it randomly starts again after some time.

Tried deleting the driver files to force Windows to re-download, but it couldn't find any drivers. It just killed my USB port and didn't want to work.
I installed a package with the Surface Pro 3 drivers from Microsoft, but that didn't seem to include USB drivers.

I can't find the right version of these drivers anywhere, and I had to revert to the buggy drivers.

It's driving me mad. Any ideas please?
Thank you!

:)

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.

 

Optical Drive Issue

Hello Anak –

Appreciate your detailed return. Your added steps really helped.

Assuming I did the steps correctly, this is where I am now.

Screenshot 12 shows my CD Disc shortcut on my desktop.
Screenshot 10 shows the CD Drive shortcut listed in the “Send to” listing.
Screenshot 11 shows the “Send to” listing after the steps were taken, but the CD drive name is not listed.

So, it appears the steps did not work for me. And, I did try the steps, “If it still won’t do ……” and still no luck.

What do you think?

JerryA

 

Windows 10 continually mounting and unmounting USB3 connected external Hard Drive and USB3 Memory stick.

Hi Delboy,

We would like to know if this problem only happens with your USB3 hard drives and USB3 port?

Let us help you isolate this issue. Since you mentioned above that the problem occurs after the last update, we suggest that you perform these steps and see if it helps:

Uninstall Windows update.

We don’t usually recommend that you remove any installed updates. However, if you must remove an update, you can do so from the update history.
Here's how:

• Select Start button and select Settings.
• Click on Update & Security.
• Click on Windows Update.
• Select Advanced options and click on
  View your update history.
• Click on Uninstall updates.

We will be waiting for your response.