Windows 10: usb3.1win11

:)

 

Windows 10 continually mounting and unmounting USB3 connected external Hard Drive and USB3 Memory stick.

Hi Delboy,

We would like to know if this problem only happens with your USB3 hard drives and USB3 port?

Let us help you isolate this issue. Since you mentioned above that the problem occurs after the last update, we suggest that you perform these steps and see if it helps:

Uninstall Windows update.

We don’t usually recommend that you remove any installed updates. However, if you must remove an update, you can do so from the update history.
Here's how:

• Select Start button and select Settings.
• Click on Update & Security.
• Click on Windows Update.
• Select Advanced options and click on
  View your update history.
• Click on Uninstall updates.

We will be waiting for your response.

 

Wireless Mouse stops working when external HDD plugged in to USB3 port

I have a minor but annoying problem and can't find a solution....

My wireless mouse stops working when an external USB3 HDD is plugged in to USB3 port. The mouse is about 3 feet away from the receiver.

My mouse is a Logitech M310.

• I don't have the problem if a USB 2 external HDD is connected to either a USB2 or USB3 port.
• I have moved the mouse receiver to different ports on both the front and back of the computer but this doesn't change anything.
• If I move the mouse very close to the receiver (a couple of inches), it works so it seems that the wireless range is reduced when the USB3 HDD is plugged in.
• If I connect a wired mouse, it works fine.
• I have 2 USB3 ports and the problem is the same on both.
• If the USB3 HDD is connected to a USB2 port, the mouse works normally.
• I changed the battery in the mouse but this didn't help.
• the USB3 HDD is a WD Passport that is self powered through the USB port.

Any suggestions?

 

USB3 device disconnecting when transferring files.

Hello!

I've recently built a new PC and everything is working fine, well almost everything. There are 4 USB ports on the case front panel. Two of them are USB2 and the other two are USB3. My problem lies with the
USB3 ports. Neither of them work when using a USB3 capable stick. File transfers fail within seconds, then you hear the usb stick disconnecting and reconnecting.

I can use a USB2 stick in both of the troublesome ports and files copy perfectly fine (at 20mb/s). The USB3 sticks work perfectly fine on on the USB2 ports and even the USB3 port directly on the motherboard
(at ~57mb/s). The problem occurs only on the front panel USB3 ports when copying at USB3 speeds (~57mb/s).

So far I have tried:

• Updating BIOS
• Updating USB drivers
• Updating Windows 10 to latest version
• Disabling power saving for USB devices in device manager
• Remove and reconnect USB3 cable on motherboard
• Verify if the issue is not the HDD that I am copying from

The motherboard and case in question are:

• Gigabyte Z370 HD3P
• NZXT Source 340 Elite

I am looking for any help or tips regarding this issue as my google skills are failing me.