Windows 10: Used wrong microsoft account when setting up laptop

Discus and support Used wrong microsoft account when setting up laptop in Windows 10 Gaming to solve the problem; I have just brought a new hp laptop and when setting up device I used the incorrect email address, now I can't log into laptop because it's not my... Discussion in 'Windows 10 Gaming' started by Charlotte McNabb, Dec 2, 2023.

  1. Used wrong microsoft account when setting up laptop


    I have just brought a new hp laptop and when setting up device I used the incorrect email address, now I can't log into laptop because it's not my email address. Please help

    :)
     
    Charlotte McNabb, Dec 2, 2023
    #1
  2. angus Win User

    Settings can't be opened using the built-in administrator account


    Hello,
    Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
    I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
    I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
    Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
    I can access settings in Safe Mode but this will not allow me to create a new account.
    Any help/suggestions will be greatly appreciated.
    Cheers
     
    angus, Dec 2, 2023
    #2
  3. Microsoft account set as a work account and a Microsoft Account

    Hi Dean,

    As per the description, I suggest that you sign out of one of the accounts and sign into the account again. This will help us to know if the account used in either of the account is not the same.

    To sign-out of the Microsoft Account follow the steps below

    • Sign in to your Microsoft account on Windows 10.
    • Click Start and then PC settings.
    • Click Users and accounts and under Your Profile click Disconnect on the right of the screen.
    • Enter your Microsoft account's password, and click on Next.
    • Type in a Username, Password, and Password Hint that you want set for your Local account and click
      Next. Click on Sign out and Finish button.

    Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.
     
    Vanessa Sohtun, Dec 2, 2023
    #3
  4. Used wrong microsoft account when setting up laptop

    Login Error - Wrong Microsoft Account Listed

    I'm not sure how this happened, but my laptop shows the administrator account with the wrong email address, which does not belong to me, and I have no idea what the password is for that account. The laptop will not allow me to restore unless I have the
    right credentials. I cannot access the settings or the start menu without first logging in. Since I do not have the password, I cannot login. I can't afford to lose my programs and files. Any suggestions on how to login using a different account that is
    not listed?
     
    dbspikes67, Dec 2, 2023
    #4
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Used wrong microsoft account when setting up laptop

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