Windows 10: User account is sleeping or crashing mutliple systems when logged in

I have a user who's account seems to be shutting down systems if they log in. This is happening across multiple systems, but i'm not seeing any settings in the 365 admin page that would lead me to expect this. This is occurring across both Windows and Chromebook systems, although the account itself is Windows. This leads me to believe there is a problem somewhere with the account, but i can't see anything that looks wrong.

:)

 

Windows 10 wake from sleep crashes Logon User Interface Host or Windows Shell Experience Host

Hi,



Thank you for your reply.

I suggest you to follow the steps below and check if it helps

Method 1: You may check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

• Go to Settings.

• Choose Accounts and then select Other User Accounts towards the left.
• Select Add an Account.
• Enter a user name and hit next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.
• Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

 

Windows 10 user account immediately logs out

Hi Edward,

• Have you tried the steps provided above?
• If you have tried the steps provided above, is issue still persisting?
• What was the result of SFC scan? Did it find corruption or not?

Try to create new user profile as an administrator and see if issue persists in new user profile. For creating new user profile you may refer to the steps provided below.

• 
  Press Windows key + R
  
• 
  Type control userpasswords2 and click OK
  
• 
  Click on add under users tab
  
• 
  Click the option, "Sign-in without a Microsoft account
  
• 
  Click on Local account
  
• 
  Choose a name for the account
  
• 
  Add password if you want to
  
• 
  Apply and click OK.
  

For more information you may refer to the article mentioned below and see if it helps.

Create a local user account in Windows 10

Do get back to us with all the information required and result of proposed suggestion. We will be happy to assist you.

Regards,

 

Unable to create new User account

Hi Richard,

Thank you for your interest in Windows 10.

• 
  Are you logged in with a Microsoft account or Local account?
  
• 
  Are you trying to create new user account using Administrator account?
  

I suggest you to run SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files

Run the System File Checker (SFC) scan to fix any corrupted files. Follow these steps:

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Please get back to us with the information required, we’ll be glad to assist you.