Windows 10: User cannot log into business account after restarting computer, says wrong password even...

A user at my company logged into a work laptop for the first time with his business account. It was already registered on another user at the company. When he restarted the computer after a little use he could no longer log into the computer as it says his password is wrong. The only user option to log in is his account, not the account that was already setup. We have double and triple checked it is the correct password and he can use it to log in on other devices. We have tried login in on safe mode but it asks for a BitLocker Key which we don't have as the original user is on leave.Why is th

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Set to skip username/password but log-in screen says password is wrong

I used to be able to skip the log-in process on my Windows 10 machine but recently it started saying that my password is incorrect and refusing to skip the log-in. I then have to enter my PIN or password. I have confirmed that "users must enter a username and password to use this computer" is unchecked.

 

Resetting log in password

Hi Subon,

Thank you for posting your question in the Microsoft Community.

I understand that you want to delete another user’s password when logging into your computer. I will try to help you with this issue.

If the other user account is a local account with a password then you need to be logged in as admin to follow these steps:

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated command prompt.
  
• 
  Type “netplwiz” without quotes.
  
• 
  In the User accounts window, uncheck the box for “Users must enter a user name password to use this computer”.
  
• 
  On the next window enter your username and password.
  

Click OK and restart your computer to see the effect.

Keep us informed to help you further.

 

Windows 10: issues with logging into the computer. Getting message as "wrong password and no Internet".

Hi Elaine,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

To assist you to better, please provided us the information below:

• When you say that "computer saying wrong password and no Internet ?)", are you using Microsoft Account or Local Account?
• Have you made any changes to the computer prior to the issue?
• Have you tried to connect the computer another network and tried logging in to the computer?
• Are you using a wireless network or Wired network connection?

Please get back to us with an update on issue with logging into the computer, we will be happy to help.

Thank you.