Windows 10: User on Surface laptop 3 receives wrong password when typing in their password after reboot

Hello,I have a user who on their surface reboots their password wont be accepted on the login screen. However, when they unplug the surface dock from their surface it will take the password and sign them in. already tried:updating windows 10 21h1 to 21h2 deleting hidden devices in device manager running chkdsk replacing surface dock

:)

 

Dell bios passwords 595B and 2A7B

Did you try the step to clear the password, "To clear the code, type the code you received press and hold the CTRL key and tap ENTER twice"

Can you reply with a picture of the error code? Is the password you need for the BIOS or the HDD? Just asking.

Loves.

 

Unable to type password in Surface pro 3

Original Title[Password problems]

So I decided to make my surface pro 3 safer by giving it a password. I know my password but it won't let me type it into the word bar! I've tried logging on for about three hours! HELP ME!

 

FORGOTTEN PASSWORD To gain access to Laptop

To tell the truth, I must profess ignorance

When all this started I went through the following steps:.
1) Turn on the laptop picture of a fjord appears.
2) A left click on the screen causes the user name to appears with the password box under it.
3) Anything(or nothing) typed into the password box, with a tap to the enter key then brings the command to try again.

See, I can't seem to get anywhere except I somehow(during my efforts to try variations of the password hint) ended up getting a screen that was related(I think) to BIOS.
That allowed me to go through some settings(administrative?) and choose a password. I chose to do that.
Aha I thought.
All that did was give me a log in command box(for which I created a password) .
So now, instead of the 3 steps above I have to log in to get to the 3 steps above. A step I didn't have to do before.

What I'm trying to say is this(after all my fumbling about): that I still do not know the difference between a local user account or an MS account-linked user account.

All i know, at this point, is that I am stuck at step 3 and really am not sure what to do except maybe have my fiend reach out to ASUS.

I made a mistake in my first post. I do not have the OS disc. I have the ASUS DVD suite. I mistakenly assumed it was an OS disc. I talked to my friend and was told that her laptop came preloaded with Win10.

DVD suite listings
-Power 2go8
-E-Green
-ASUS Firmware Update
-Quick Install Guide

Thanks for your reply sir. I do appreciate it.

Regards,
Bruce