Windows 10: Using magnifier causes Outlook to Crash

My site just upgraded to Windows 10, and I have one employee that since the upgrade cannot have Outlook and Magnifier open at the same time. He has a multi screen set up where he uses two monitors and the display on his laptop. The magnifier is kept across the top of one screen. When he opens magnifier, then outlook will crash and say it has encountered a problem and needs to restart, which it will do over and over until you give up.


I have been reading forums for weeks and trying different options. I have done the quick and online repair of Microsoft365, we have done the sfc/scannow and checked for issues, I have updated and verified the drivers on all his monitors, I got him new monitors incase that was the issue. I find myself now just rereading forums I have already read and not coming up with any additional options to try.


Do I just need to reimage the whole computer and start over? If possible, I would really like a Plan B if there is one.


Thanks,


Jonni

:)

 

manage magnifier shortcut

Hey RXaverius,

I suggest you to follow the below steps to turn off the magnifier and check if it helps.

• Go to “settings” and click on “ease of access”.
• Then under the “magnifier” option “turn off” it.

Or also you can press the keys “Windows+Esc” and the magnifier will be closed.

For more information regarding magnifier refer to the below article and check if it helps.

http://windows.microsoft.com/en-in/windows-8/use-magnifier-see-items

Note: Also applies to Windows 10.

Hope this information is helpful.

 

magnifier on Windows 10

Hi David,

Thank you for contacting Microsoft Community.

I suggest you to follow the below steps to turn off the magnifier and check if it helps.

• Go to “settings” and click on “ease of access”.
• Then under the “magnifier” option “turn off” it.

Or also you can press the keys “Windows+Esc” and the magnifier will be closed.

For more information regarding magnifier refer to the below article and check if it helps.

http://windows.microsoft.com/en-in/windows-8/use-magnifier-see-items

Note: Also applies to Windows 10.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

Windows 10 update broke MS magnifier

Hello,

To fix the issue with Magnifier, we suggest to turn it off and turn on your Magnifier. Here are the steps below:

• Press Start key.
• Click Settings.
  
• Select and click, Ease of Access.
• Select and click, Magnifier.
• Under Magnifier in the right pane, click off/on.

You may also try to Run Magnifier as administrator. If you don't know how, follow the steps below:

• Press Start key.
• Type Magnifier.
• Right-click Run as administrator.
• If there's a pop-up about User Account Control, you have to type your
  Username and Password to continue.
• Click Yes.

Let us know what happened.

Regards.