Windows 10: Vaio cannot run Recovery Wizard (Error:393)

Discus and support Vaio cannot run Recovery Wizard (Error:393) in Windows 10 Installation and Upgrade to solve the problem; I updated to windows 10 on my Sony Vaio fit 13a SVF13N25CG (running Windows 8.1 when bought) yesterday. And I updated by following the instructions... Discussion in 'Windows 10 Installation and Upgrade' started by kento1, Oct 21, 2015.

  1. kento1 Win User

    Vaio cannot run Recovery Wizard (Error:393)


    I updated to windows 10 on my Sony Vaio fit 13a SVF13N25CG (running Windows 8.1 when bought) yesterday. And I updated by following the instructions from sony.


    After updated, I wanted to clear all data on my notebook, so I executed windows 10 factory reset (didn't use the factory reset provided by Vaio). So all the pre-installed programs, including Vaio care, are lost. I just want to reset the notebook to the situation when I bought it. However, when I executed Vaio recovery solutions and try to "started recovery wizard" -> "skip rescue", a error 393 appeared (An error occured while executing an application).


    What can I do to solve this problem? I just want to reset my notebook to its factory setting (same as when I bought it).


    btw, I made a recovery usb using vaio care before I carried out factory reset. But it didn't work under the rescue mode of Vaio (same as the error 393 memtioned above, to "started recovery wizard" -> "skip rescue", a error 393 appeared).


    Thank you for help~

    :)
     
    kento1, Oct 21, 2015
    #1
  2. kento1 Win User

    Sony Laptop cannot run recovery wizard (Win 10)

    I updated to windows 10 on my Sony Vaio fit 13a SVF13N25CG (running Windows 8.1 when bought) yesterday. And I updated by following the instructions from sony.

    After updated, I wanted to clear all data on my notebook, so I executed windows 10 factory reset (didn't use the factory reset provided by Vaio). So all the pre-installed programs, including Vaio care, are lost. I just want to reset the notebook to the situation
    when I bought it. However, when I executed Vaio recovery solutions and try to "started recovery wizard" -> "skip rescue", a error 393 appeared (An error occured while executing an application).

    What can I do to solve this problem? I just want to reset my notebook to its factory setting (same as when I bought it).

    btw, I made a recovery usb using vaio care before I carried out factory reset. But it didn't work under the rescue mode of Vaio (same as the error 393 memtioned above, to "started recovery wizard" -> "skip rescue", a error 393 appeared).

    Thank you for help~
     
    kento1, Oct 21, 2015
    #2
  3. Error oxc0000102

    I don't get Windows recovery screen only the vaio care rescue mode: vaio recovery solutions. I have 4 options there: start recovery wizard with or without rescuing all files. I tried it with the option of saving selected files as the last back up was done
    the last time the lap top crashed - i only had a few new things for saving but it was just offering me to save programs from partitions. Not files or folders.

    The other from the 4 options i first listed is tools-maintain your system using custom recovery options and utilities: start advanced recovery wizard, vaio hardware diagnostics and rescue data.

    I did the diagnostics which showed me there was this issue with one of the partitions that cannot be repaired( did it twice).

    Doing another test of hard disc... :/ it telja me 790 mins remaining...
     
    aleksandral74, Oct 21, 2015
    #3
  4. spapakons Win User

    Vaio cannot run Recovery Wizard (Error:393)

    You mean you want to restore it to Windows 8.1 with all pre-installed software? If the recovery doesn't work, then your only solution is to clean install Windows 8.1 using the serial on the sticker. Then download all drivers and software from Sony and reinstall them. It will take some time, but it will be as good as new, you could even sell it.
     
    spapakons, Oct 22, 2015
    #4
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Vaio cannot run Recovery Wizard (Error:393)

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