Windows 10: Various issues - mainly computer shutting down on every use

Hi Folks,


I'm hoping you can help me. I've been onto Microsoft Support several times over the last few months. I did have an agent call me a couple of times and he was confident he had fixed the issue but unfortunately not. I'm now at the stage where Microsoft are raising case numbers but not responding to me. Not great!


Anyway, for months, my laptop has been shutting down at least once every time I use it. I'm sure you can appreciate how frustrating this is when I am in the middle of doing something. To add insult to injury, the computer is then slow to start. When this happened a month or so ago, the computer did not need updates. I don't have many apps installed so the memory is pretty healthy. Now, my computer DOES need updates but will not install them. I'm at a loss as to what to do. I don't know if the issue is Windows 10 or the laptop itself. I suspect the former. The laptop is only around 2 years old. I am fed up seeing the blue screen with the sad face. What can I do please?


Computer properties


Device name DESKTOP-629AU97

Processor AMD A4-9125 RADEON R3, 4 COMPUTE CORES 2C+2G 2.30 GHz

Installed RAM 4.00 GB 3.88 GB usable

Device ID 5AA09A44-B080-485C-8707-8CB907DA4C0F

Product ID 00325-81301-13403-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display


Edition Windows 10 Home
Version 20H2
Installed on ‎09/‎01/‎2021
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0

:)

 

Shut down computer from Windows 10

Refer to:

shut down?

- step through the various methods given to try and repair what seems to be a corruption in your installation.

Also, note the link to the various methods you could employ to shutdown Windows 10:

http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a.html

(Lists 9 options.)

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.

 

Won't shut down or restart -- error X0X

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.