Windows 10: verify your identity problem

microsoft locked my dad out of his computer after his last windows update. Now he cant get past the opening screen. It keeps asking him to verify his account. Why would this happen? He uses gmail and hardlyever uses his MS account anddoesntremember it. He may have registered his mobile number but MS says that is inadequate to retrieve the account. Help!

:)

 

“We need to verify your identity”,

I have received this code about a 100 times, either to my phone or my e-mail. It lasts about an hour or two, then I get the “We need to verify your identity” pop-up again.

Two-step sign in is not activated.

I also noticed that on the "My devices" page, my desktop PC is shown with detailed info, like motherboard type, Windows 10 Core (10.0.10586.63), etc.

But my other computer, the laptop, is just listed as "PC". No other information is available, not Windows version, no hardware details, nothing. That laptop is the only one that gets this annoying “We need to verify your identity” despite me having entered
the code over a hundred times in any available way.

I am quite certain that the fact that not detailed PC or Windows information is closely related to the “We need to verify your identity” problem.

 

Verify Your Identity. Problem !

I really hate to suggest this because I'm 99.999% sure you tried, but just in case.. check your spam. Thats where mine goes sometimes.

 

identity will not verify

my identity will not verify in my info