Windows 10: Verifying Human Identity Error

I have attempted to access a landscape design website for work and have received the same error message over and over and over again. I am unable to speak to anyone on the phone. Can someone please tell me how to fix this issue? I am going insane.The error code I am getting is Ray ID: 8a15af725f601761

:)

 

“We need to verify your identity”,

I have received this code about a 100 times, either to my phone or my e-mail. It lasts about an hour or two, then I get the “We need to verify your identity” pop-up again.

Two-step sign in is not activated.

I also noticed that on the "My devices" page, my desktop PC is shown with detailed info, like motherboard type, Windows 10 Core (10.0.10586.63), etc.

But my other computer, the laptop, is just listed as "PC". No other information is available, not Windows version, no hardware details, nothing. That laptop is the only one that gets this annoying “We need to verify your identity” despite me having entered
the code over a hundred times in any available way.

I am quite certain that the fact that not detailed PC or Windows information is closely related to the “We need to verify your identity” problem.

 

Why can't I verify my identity?

I'm literally stuck in a loop here. When I'm in the Your Info settings menu I see that "You need to verify your identity" so I click the "verify" link below.

First, my username/alias automatically pops up but with the error message "That Microsoft account doesn't exist"

It does exist because I just set it up. I continue to next at which point I'm asked for my password. I enter it and receive this error:

Oops, something went wrong. The service isn't available right now - please try again later"

I've tried the virtual agent prompts which suggest I add extra security to verify my account; log in through the browser and add a phone number. Keep getting the same errors when I go back to verify my identity. I try the virtual agent again and now it's
suggested that I download the Microsoft Authentication app to my phone, I do, and when I try to verify my identity I'll go through the same process;

That account doesn't exist / next / Enter verification code (or password) / Oops

 

identity will not verify

my identity will not verify in my info