Windows 10: Very high sound at low audio level

I feel like my PC has 100% volume when it's just 10-15%. I tried updating my audio drivers but it did not solve the problem... My headphone is using USB, but probably it have nothing to do with the problem cause the problem still stands in all the audio devices i have separetly.

:)

 

Audio files are being high passed and resulted in low end missing sound.

Hi,

We need to verify some information first for us to better understand your audio concern. Kindly answer the following:

• When did the audio issue start?
• Were there any changes made on your computer before encountering the issue?
• What is the OS Build of your copy of Windows 10? To determine the build of Windows 10, follow these steps:
  • Click the Windows logo (Start button).
  • Click the gear icon (Settings).
  • Select System.
  • On the left pane, choose About.
• Can you please tell us the exact model of your computer and sound card?
• Can you please explain to us what you mean by "high-passed" and "low end" sounds? If you can provide us a sample file that you're playing on your computer here, it will greatly help us understand your concern more.

 

Audio files are being high passed and resulted in low end missing sound.

• When did the audio issue start?
  
  I think it started a few weeks ago. I had not recognized the difference until a few weeks ago

• Were there any changes made on your computer before encountering the issue?
  
  I purchased this computer a few weeks ago as well. I use my DAW (Digital Audio Workstation) to produce music and both of my software produced sound without problems.

• Can you please tell us the exact model of your computer and sound card?
  
  Mine is Dell Inspiron 3668.

• Can you please explain to us what you mean by "high-passed" and "low end" sounds? If you can provide us a sample file that you're playing on your computer here, it will greatly help us understand your concern more.
  
  What I mean by high-passed or missing low-end, it means that when you play any music file in your computer, you do not hear bass sound. Even if you have a full stereo system with a sub-woofer installed, your computer won't play the bass part.
  
  This happens only when I use any non-windows products. Microsoft edge, Groove Music and Film & TVs play them without troubles. My 2 DAWs also play them without troubles.
  
  To make it more simple, it is like you decrease volumes of all low frequencies in equalizer (EQ) function in Groove Music. So, you only left with relatively high volumes of high frequencies.

So, this is what would look like in terms of visual representation.

 

Low Audio Volume when listening songs

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving this issue. Thank you for providing the detailed information. I understand that you get low audio level while playing songs.



Ideally, the level of audio depends on the type of the audio file that you are playing. However, I would suggest you to try using the Audio Enhancements, which will boost the audio level and help you get a better audio experience. Refer the steps mentioned
below:

1. Press Windows Logo key + R, to open
   Run dialog box.
   
2. Type mmsys.cpl and click on
   OK.
   
3. Under Playback tab, double click on the sound device that you are using.
   
4. Click on Enhancements tab.
   
5. Select the checkbox for Loudness Equalization.
   
6. Click on OK.
   

If the issue persists, you may want to try updating the Audio drivers and check. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand Sound, Video, and Game Controllers.
   
3. Right click on the Audio
   device and select Update Driver.
   

Article for reference:
Update drivers in Windows 10.



You may also want to check the Audio levels for specific applications in the Volume Mixer. Refer the steps mentioned below:

1. Right click on the Sound icon on the
   Taskbar.
   
2. Select Open Volume Mixer.
   
3. Now, adjust the Volume levels for the Applications as per your requirement.
   

Refer the screenshot below:









Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator