Windows 10: Very rude Technical Support - Escalation

I have been encountering a Blue Screen error on my laptop for the last 20 hours. I called Technical Support and they did some updates that didn't resolve the issue. I called again 3 times hoping to get the issue resolved, everytime the technicians were just trying solutions without knowing what is the root cause. The issue still wasn't resolved.

So I called a 4th time asking to escalate the case and to talk to a tier 2 engineer. I have been told that someone is going to call me back in the next hour. Two hours later, I called again asking for the tier 2 engineer who was supposed to call me.

I have been told that no one is available and I should wait till the next day. I explained that I have been waiting for their call and I insisted on getting a support. So the technician hung up one me and I am not able to reach technical support since then !

:)

 

Support Escalation

I have purchased Office 365 and using on Lumia 950XL. The support guy is pathetic, they give some garbage solutions. Can I know whom to escalate the issue. Support Guy even did not transfer me back on the system for the feedback, mentioning that the system
in down.

Anyway it is my mistake to buy Microsoft .

Just wanted to know if I can escalate the ticket - **** to someone else.

Regards

Porus Mehta

*** Moderator's note: Case number removed due to security purposes **

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Support Escalation

Hi,
PorusMehta .

We're glad to help. We strongly suggest to contact our Microsoft Answer Desk or call our
Customer Service to further assist you with the issue. They are the people who can only escalate your case to the next
level of support. Please provide them your case number to continue where you left.

 

calling level 2 support

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

• 
  Press windows key, and type Contact Support.
  
• 
  Select Services and apps.
  
• 
  Click on Windows.
  
• 
  Click on Technical Support.
  
• 
  There you will be able to contact the Technical support.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help